Behnaz Yaghmourli
Montreal,QC
Summary
Intuitive Beauty Advisor with a comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with a talent for creating unique looks that inspire customer confidence. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Client Service Representative
SSENSE
10.2022 - Current
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Monitored client accounts to proactively identify issues and provide prompt resolution.
- Updated accounts, documents and reports with efficiency and accuracy.
- Assisted in the development of customized solutions for specific client challenges, resulting in increased satisfaction levels.
- Trained client service employees on excellent customer service and company systems.
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
Client Advisor
Karmania
01.2021 - 12.2021
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
Education
Management
Concordia University
Montreal, QCSkills
- Customer Focus
- File Management
- Makeup Application
- Makeup product knowledge
- Teamwork skills
- Client consultation
- Personal wardrobe designs
- Visualization techniques
Languages
English
Native or Bilingual
French
Limited Working
Persian
Native or Bilingual
Turkish
Limited Working
Timeline
Client Service Representative
SSENSE
10.2022 - Current
Client Advisor
Karmania
01.2021 - 12.2021
Management
Concordia University
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