Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Behnaz Kalantar Sadeghi

Willowdale,ON

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

Education management
Tehran , ON
12.2017 - 03.2024
  • Installed and configured new hardware, software and peripheral devices.
  • Provided technical support to internal customers in a timely manner.
  • Assisted users with troubleshooting computer issues via remote desktop sessions.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Inspected equipment and read order sheets to prepare for delivery to users.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Maintained positive working relationship with fellow staff and management.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Information Technology Assistant

Education Managment of dist.1
Bandarabbass, Hormozghan
03.2002 - 12.2017
  • Provided technical support to users with hardware and software issues.
  • Assisted in the installation, configuration and troubleshooting of computer systems.
  • Maintained inventory records of all IT equipment and supplies.
  • Developed system documentation for new applications and procedures.
  • Performed maintenance on network servers, workstations, printers, routers, switches and other related devices.
  • Monitored system performance and conducted regular backups as needed.
  • Installed operating systems such as Windows 10, 8, 7, Vista, XP on laptops and desktops.
  • Resolved network problems by troubleshooting server connections and communications links.
  • Diagnosed end-user issues via telephone or remote desktop connection tools.
  • Ensured compliance with data protection policies and regulations.
  • Configured firewalls to protect internal networks from external threats.
  • Responded promptly to helpdesk requests within established SLA guidelines.
  • Participated in projects involving network upgrades and new technologies.

Education

Bachelor of Science - Software Engineering

Azad University
Bandar Abbass ,Iran
09-2010

Skills

  • Virtualization Technologies
  • Hardware Configuration
  • Application support
  • Hardware Repair
  • Software Installation
  • Software Updates
  • Remote Support
  • Security Protocols
  • Active Directory
  • User Support
  • Systems Analysis
  • Information Protection
  • Customer Service
  • Network configuration
  • LAN/WAN

Certification

  • Cybersecurity
  • Network +
  • CCNA

Languages

English
Professional

Timeline

IT Help Desk Technician

Education management
12.2017 - 03.2024

Information Technology Assistant

Education Managment of dist.1
03.2002 - 12.2017

Bachelor of Science - Software Engineering

Azad University

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Behnaz Kalantar Sadeghi