Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Behnjamin Hahn

Retail
Campbell River,British Columbia

Summary

Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Department Manager

Real Canadian Superstore
Campbell River, BC
04.2020 - Current
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Overnight Stocker

Real Canadian superstore
Duncan, BC
07.2009 - 04.2020
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed instructions to properly arrange merchandise items.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Assessed floor displays to restock merchandise.
  • Checked shelves in department to determine replenishment needs.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Assisted customers with product, promotion and policy information.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Updated pricing and sales signs to promote merchandise.
  • Prepared products by adding tags and readying pallets for restocking.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Operated forklift and pallet jack to transport heavy loads.

Overnight Stocker

Wal mart
Duncan, BC
07.2009 - 12.2009
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed instructions to properly arrange merchandise items.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Checked shelves in department to determine replenishment needs.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Operated forklift and pallet jack to transport heavy loads.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.

Overnight Stocker

Real Canadian Superstore
Duncan, BC
01.2002 - 01.2009
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Followed instructions to properly arrange merchandise items.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Assessed floor displays to restock merchandise.
  • Checked shelves in department to determine replenishment needs.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Updated pricing and sales signs to promote merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Operated forklift and pallet jack to transport heavy loads.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Education

Highschool Grade 11

Edward Milne Community School
Sooke, BC

Skills

  • Training and Mentoring
  • Retail Management
  • Retail
  • Team Supervision
  • Staff Hiring and Retention
  • Personnel Training and Development
  • Employee Management
  • Workflow Coordination
  • Staff Development
  • Conflict De-Escalation
  • Coaching and Mentoring
  • Staff Management
  • Training and Development
  • Supervisor
  • Customer Service

Languages

English
Full Professional

Timeline

Department Manager

Real Canadian Superstore
04.2020 - Current

Overnight Stocker

Real Canadian superstore
07.2009 - 04.2020

Overnight Stocker

Wal mart
07.2009 - 12.2009

Overnight Stocker

Real Canadian Superstore
01.2002 - 01.2009

Highschool Grade 11

Edward Milne Community School

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