Behishta (Beta) Farhang

• Provided exceptional customer service to enhance guest experiences.
• Deliver personalized and high-touch service to Aritzia clients through digital and phone channels, ensuring every interaction reflects the brand’s commitment to excellence.
• Act as a trusted style advisor by offering curated recommendations, assisting with product selection, and guiding clients through their shopping journey.
• Resolve client concerns and inquiries regarding orders, shipping, returns, and styling support with professionalism and empathy.
• Collaborate cross-functionally with Fulfillment, Retail, and Client Care teams to ensure timely order processing, and elevate the end-to-end guest experience.
• Maintain detailed product knowledge of seasonal collections and inventory to offer accurate, inspiring suggestions.
• Support operational efficiency by managing tickets, prioritizing urgent cases, and ensuring client notes and interactions are accurately logged.

• Provided academic support to fellow students in subjects such as English, Social Studies, and Psychology, helping to improve their comprehension and confidence.
• Tailored tutoring approaches to meet individual learning styles and academic needs.
• Built strong, encouraging relationships with peers, and creating a safe space for questions and collaborative learning.
• I supported teachers by reinforcing classroom material, guiding students through assignments, and helping them prepare for tests and presentations.
• Strengthened leadership, patience, and communication skills through one-on-one and group tutoring sessions.

• Founded and currently lead a student-run nonprofit branch focused on supporting refugees, underserved youth, and local families through service initiatives and outreach.
• Coordinate a team of volunteers, delegate responsibilities, and manage operations to ensure the success of events, donation drives, and awareness campaigns.
• Developed partnerships with community centers, libraries, and refugee organizations to expand the organization’s reach and impact.
• Oversaw the planning and execution of community engagement events, including school supply drives, clothing donations, and mentorship programs.
• Led fundraising efforts, securing resources through grant writing, sponsorship proposals, and school-wide campaigns.
• Serve as the primary spokesperson for the organization, advocating for equity, education, and refugee empowerment in school and community settings.

• Supervised daily front-of-house operations, ensuring smooth guest flow, staff coordination, and consistent service excellence during high-volume shifts.
• Trained and mentored team members on hospitality standards, health and safety procedures, and conflict resolution to build a high-performing, customer-focused team.
• Responded to guest concerns and special requests with urgency and professionalism, consistently turning challenges into positive experiences.
• Oversaw table rotations, waitlists, and reservations, optimizing seating efficiency while maintaining a welcoming environment.
• Assisted with hiring and scheduling to ensure appropriate staffing levels for peak times.
• Collaborated with kitchen and bar teams to ensure timely order delivery, and seamless communication across departments.

• Supported warehouse operations during seasonal peaks by preparing, organizing, and packaging merchandise for retail and e-commerce distribution.
• Maintained accuracy in order picking, labeling, and inventory control to ensure timely and correct deliveries to clients.
• Collaborated with warehouse and logistics teams to meet tight deadlines while upholding Aritzia’s high brand and quality standards.
• Ensured that products were handled with care and complied with visual and operational guidelines before shipment.
• Adapted quickly to a fast-paced environment while maintaining attention to detail, efficiency, and team communication.

• Assisted the program manager in organizing and executing community events, workshops, and cultural celebrations to support newcomers and refugees.
• Acted as a liaison between staff and community members, providing translation, intake support, and front-desk service in multiple languages.
• Coordinated volunteer schedules, managed event logistics, and ensured the smooth execution of programming.
• Represented RMCS as Master of Ceremonies (MC) for public events, confidently engaging large audiences, and promoting community involvement.
• Provided administrative support, including filing, data entry, email communication, and materials preparation for workshops and programs.
• Contributed to a welcoming and inclusive environment for families from diverse backgrounds, with a focus on empathy, and cultural sensitivity.

• Led student government meetings to discuss school policies and initiatives.
• Collaborated with faculty to plan and organize school events and activities.
• Facilitated communication between students, staff, and administration for effective operations.
• Advocated for student interests in discussions with school leadership and community stakeholders.
• Developed strategies to enhance student engagement in extracurricular programs.
• Coordinated volunteer efforts for community service projects within the school district.
• Mentored peers in leadership development through workshops and training sessions.
• Evaluated feedback from students to improve school programs and initiatives.

• Organized community events to enhance local engagement and participation.
• Coordinated volunteer schedules to ensure adequate staffing for various activities.
• Led training sessions for new volunteers to promote effective teamwork and collaboration.
• Assisted in the preparation and distribution of educational materials for workshops.
• Developed program content that addressed community needs and interests.

• Led organizational strategy and decision-making processes across multiple departments.
• Developed and implemented policies to enhance operational efficiency and team collaboration.
• Facilitated communication between executive leadership and staff for project alignment.
• Spearheaded community outreach programs to strengthen company presence and brand image.
• Managed budget planning and resource allocation for various initiatives and projects.

• Implemented classroom management strategies to maintain a positive learning environment.
• Developed engaging lesson plans to enhance student learning experiences.
• Collaborated with colleagues to design interdisciplinary projects for diverse learners.
• Utilized educational technologies to support instructional delivery and student engagement.
• Facilitated professional development workshops for fellow educators on best practices.

• Developed event schedules and timelines to ensure timely execution.
• Coordinated logistics for event setup and teardown across multiple venues.
• Managed vendor relationships to secure necessary supplies and services.
• Oversaw registration processes to streamline attendee check-in experiences.
• Facilitated communication between stakeholders to align event goals and objectives.

Responsibilities:

• Delivered in-person and virtual interpretation services across four languages to assist refugees, immigrants, and community members in accessing critical services.
• Supported communication in intake interviews, legal aid sessions, educational workshops, and healthcare appointments.
• Translated documents, flyers, and forms to ensure multilingual accessibility for program participants.
• Fostered understanding between service providers and clients by ensuring cultural sensitivity, confidentiality, and linguistic accuracy.
• Worked closely with non-profits, settlement agencies, and schools to help newcomer families navigate systems, and feel welcomed.

• Led the planning, coordination, and execution of community events, school fundraisers, and awareness campaigns for refugee support, and youth engagement.
• Managed logistics, including venue booking, event timelines, volunteer coordination, and supply preparation, to ensure smooth operations.
• Collaborated with team members, school leadership, and nonprofit partners to align event goals with community needs, and organizational missions.
• Designed promotional materials (posters, flyers, social media content) to drive attendance and raise awareness.
• Oversaw event-day operations, delegated tasks, and addressed unexpected issues to deliver successful, high-impact experiences.
• Ensured events were inclusive, culturally sensitive, and empowering—especially for underrepresented and newcomer communities.

• Planned and organized educational games to promote learning and development.
• Supervised children's activities to ensure safety and engagement.
• Communicated with parents regarding child behavior and daily activities.
• Developed routines that encouraged positive behavior and social skills among children.
• Maintained a clean and safe environment for children during care sessions.