Summary
Overview
Work History
Education
Skills
Certification
LINKEDIN
Timeline
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BEHGOL RAHNAMA

Vancouver,BC

Summary

Recent BCIT graduate in Industrial Network Cyber Security with hands-on experience in penetration testing, secure network architecture, and virtual learning infrastructure. Currently working as an IT Support Technician at Geek Squad, providing end-to-end hardware/software solutions. Known for blending technical expertise with strong communication skills to deliver reliable, user-focused support. Proven background in industrial cybersecurity research through work at BCIT’s Smart Microgrid team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Technician

Geek Squad IT Services (Best Buy)
06.2022 - Current
  • Resolved end-user hardware, software, and mobile issues
  • Managed helpdesk tickets and responded to in-person technical requests
  • Installed and maintained Windows systems and mobile applications
  • Advised users on secure device use and software best practices
  • Tracked IT inventory and documented asset changes accurately
  • Supported setup and deployment of new systems and network integration
  • Performed routine maintenance and updates to optimize system performance

Research Assistant – Networking

BCIT Smart Microgrid Applied Research Team
09.2021 - 05.2022
  • Conducted penetration testing and designed secure network architectures for industrial systems
  • Built a virtual learning environment and honeypot for cybersecurity research and threat simulation
  • Developed technical course materials to support lab-based instruction and learner engagement

Education

Diploma - Industrial Network Cyber Security

British Columbia Institute of Technology (BCIT)
Burnaby, BC
05.2023

Skills

  • Penetration testing
  • Customer service & communication
  • Network architecture
  • In-person & remote tech support
  • VirtualBox virtualization
  • Inventory and IT asset documentation
  • Help desk support
  • Network administration

Certification

  • Cisco: CCNA v7 (Introduction to Networks, Enterprise Networking, Industrial Network Security), CyberOps Associate
  • Linux Professional Institute: Linux Essentials
  • Cisco Networking Academy: Python Essentials
  • Rapid7: Vulnerability Management, Detection & Response

LINKEDIN

linkedin.com/in/behgol-rahnama-4538b154

Timeline

IT Support Technician

Geek Squad IT Services (Best Buy)
06.2022 - Current

Research Assistant – Networking

BCIT Smart Microgrid Applied Research Team
09.2021 - 05.2022

Diploma - Industrial Network Cyber Security

British Columbia Institute of Technology (BCIT)

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