Karen McLean
St-Andrews, West, Canada,Ontario
Summary
Organized and dedicated individual with proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Bayshore Home Health Care, PSW
02.2018 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Trained and coordinated work of new support workers.
Administrator
NOVA
01.2017 - 03.2017
- C.H.I.P / Taught basic computer security, once weekly, duration 8 weeks
- Main duties were to teach group of 10 individuals the importance of computer security and how to implement and use various software protection programs.
Medical Transcriptionist / Receptionist
Dr. Harrison
01.2016 - 01.2017
- Worked from home for Dr. Steven Harrison
- Recorded information using word processing, dictation and transcription software and equipment
- Maintained security and privacy of records to protect patients and providers
- Accurately documented medical dictation to record patient care records
- Applied medical terminology related to provider-specific treatments and techniques
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic
- Reviewed documentation for compliance with requirements and accuracy of information
- Documented patient medical histories, vitals and test results in electronic health records system
PSW, Palliative Clients
NOVA Montreal, PSW
01.2014 - 01.2016
- Worked daily with palliative clients and their families
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Provided compassionate and patient-focused care to cultivate well-being
PSW, Psychiatric
NOVA West-Island
01.2010 - 01.2014
- Provided compassionate and patient-focused care to cultivate well-being
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Clinic Secretary/Manager
Medicenter St-Angelique
01.2012 - Dec2012
- Daily duties included but not restricted to the following:
- Photocopying, faxing and filing
- Update office software when required
- Scheduled appointments and maintained physician scheduling
- Updated patient files
- Ordered all clinical and office supplies
PSW
MAXWELL Residence
01.2006 - 01.2010
- Assisted patients with daily living needs to maintain self-esteem and general wellness
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Documented residents' mental status, sleep, and eating patterns in medical record books and informing the clinical staff of concerns
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Guided patients to restroom to support bladder and bowel relief requirements
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Completed regular check-ins and progress report for each client
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Entrusted to handle confidential and sensitive situations in professional matter
- Scheduled daily and weekly care hours for client caseload
Volunteer Teacher
State Of Connecticut Department Of Correction
01.2000 - 01.2005
- Taught basic reading, writing and basic math skills
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Secretary
CAE Electronics
01.1985 - 01.1999
- Reporting directly to Director of Engineering
- Organized all travel requirements for department employees
- Assisted with relocation, Visas, hotel accommodations
- Maintained and updated all departmental documentation
- Over seen budget for department office expenditures
- Assisted engineers with annual R&D request to Federal and Provincial Governments
- Prepared PowerPoint presentations
- Updated all in house documentation for training
- Maintained office supplies inventory by checking stock and ordering new supplies
- Provided clerical support to departmental employees by copying, faxing, and filing documents
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Set up conference rooms, technology, and materials to facilitate meetings
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Education
M.I.N.D, High School Diploma - High School Diploma
M.I.N.D High School
Montreal, QC1981
Administrative Management Studies -
John-Abbott College
St-Anne-de-Bellevue1984
PSW -
Westmount
Montreal, QC2006
certificate Home Palliative and Psychiatric Care -
John Abbott College
St-Anne-de-Bellevue2007
WHMIS Training, AODA (Bill 168) -
NOVA
Montreal, QC2016
Skills
- Qualifications office environment
- Medical office administration
- Direct Patient Care (PSW)
- Capable of troubleshooting and planning procedures
- Experience in workflow planning to insure scheduled deadlines
- Experience in
- Microsoft, Excel, Power Point
- Conflict resolution certified, (WHMIS)
- Typing 45 wpm
- English and french speaking
Certification
Patient Lift certified, manually and electric
CPR Certification, (lifetime certification)
ADL (Assisting Daily Living)
ABC (Airway, breathing, circulation)
P.S.W Certification
Certification in Palliative Home Care and Psychiatric clients
Timeline
Personal Support Worker
Bayshore Home Health Care, PSW
02.2018 - 01.2022
Administrator
NOVA
01.2017 - 03.2017
Medical Transcriptionist / Receptionist
Dr. Harrison
01.2016 - 01.2017
PSW, Palliative Clients
NOVA Montreal, PSW
01.2014 - 01.2016
Clinic Secretary/Manager
Medicenter St-Angelique
01.2012 - Dec2012
PSW, Psychiatric
NOVA West-Island
01.2010 - 01.2014
PSW
MAXWELL Residence
01.2006 - 01.2010
Volunteer Teacher
State Of Connecticut Department Of Correction
01.2000 - 01.2005
Secretary
CAE Electronics
01.1985 - 01.1999
M.I.N.D, High School Diploma - High School Diploma
M.I.N.D High School
Administrative Management Studies -
John-Abbott College
PSW -
Westmount
certificate Home Palliative and Psychiatric Care -
John Abbott College
WHMIS Training, AODA (Bill 168) -
NOVA
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