Ifeoluwapo Ayelaboye

Union Bank Of Nigeria

12.2021 - 04.2024

Achieved a remarkable 95% reduction in account-related issues
Verified customer identity and maintained accurate records while upholding corporate confidentiality procedures
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Utilized customer service software to manage interactions and track customer satisfaction.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained up-to-date knowledge of product and service changes.