Beerinder Singh
Brampton,ON
Summary
Detail-oriented Office Administrator with strong administrative, organizational, and communication skills. Experienced in scheduling, data entry, customer service, document preparation, and managing daily office operations. Known for accuracy, professionalism, and the ability to multitask in fast-paced environments while maintaining excellent client and staff support.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Al premium Under Walmart
Brampton, ON
08.2023 - Current
- Assisted customers with product inquiries and service issues.
- Processed returns and exchanges according to company policies.
- Maintained product knowledge to provide accurate information.
- Ensured store presentation met company standards and guidelines.
- Educated customers on promotions and loyalty programs available.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Office Administration Health Services - Health Administration
Mohawk College Mississauga
Missisuaga , ON 01.2023 - 08.2024
Skills
- Medical Office ProceduresElectronic Medical Records (EMR/EHR) ManagementMedical TerminologyAppointment Scheduling & Patient CoordinationHealthcare Billing & Insurance ProcessingMicrosoft Office (Word, Excel, Outlook)Customer Service & Patient CommunicationData Entry & Record ManagementConfidentiality & Knowledge of Privacy Regulations (PHIPA/HIPAA)Multitasking & Time Management
Timeline
Customer Service Representative
Al premium Under Walmart
08.2023 - Current
Office Administration Health Services - Health Administration
Mohawk College Mississauga
01.2023 - 08.2024