Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bee Vang

Sacramento

Summary

Results-driven professional with extensive experience in quality control and data entry, notably at Everbrite, Inc. Proven ability to optimize workflows and enhance document accuracy. Skilled in project management and effective communication, consistently delivering high-quality outcomes while managing multiple priorities. Committed to achieving client satisfaction through meticulous attention to detail.

Overview

10
10
years of professional experience

Work History

Lead Processor

Self-employed with Paperless Imaging
Folsom
04.2018 - Current
  • Work independently and with account manager to prioritize completion of projects
  • Remove metal objects from received documents prior to scanning into digital format
  • Provide quality control of documents and images to show clear and legible information for post processing
  • Enter necessary data from PDF's compiled from scans based on client specifications
  • Assist in transportation, storage, and destruction of clients' physical documents
  • Provide services for PDF remediation and redaction

Senior Customer Service Representative

Everbrite, Inc.
Rancho Cordova
03.2019 - 07.2021
  • Greeted customers
  • Resolved customer issues
  • Assisted customers via live chat
  • Collected and documented orders
  • Responded to inquiries and issues via phone and email
  • Help with troubleshooting, testing, and monitoring the company's website
  • Work with management to create and record company procedures

Customer Service Representative

Trulite Glass & Aluminum
Sacramento
08.2016 - 09.2017
  • Converted over from a temporary position started in April 2016.
  • Process orders received through fax, email, and phone.
  • Checking with inventory to see if materials are present.
  • Using Microsoft software to enter the buildup of orders into computer.
  • Confirming and notifying customers when orders are going to be shipped.

Material Handler

Volt Workforce Solutions
Elk Grove
06.2015 - 04.2016
  • Document state of iPhones from physical and testing evidence.
  • Oversee the physical and software inspection process and its operators.
  • Training new employees and assisting work flow.
  • Assisting management in completion of daily production.

Data Entry Operator

Aerotek
Sacramento
02.2015 - 03.2015
  • Document inspection and review for accuracy for business needs.
  • Perform data entry including customer information and notations made.
  • Determine customers eligibility per company policies and regulations.
  • Carried out clerical duties such as printing, copying, scanning, and others as assign.

Education

Associate of Science - Computer Networking

Heald College
CA
04-2011

Skills

  • Quality control
  • Document scanning
  • Data entry
  • Project management
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication
  • Record keeping
  • Workflow optimization
  • Data entry background
  • Document control
  • Multitasking and organizing

Timeline

Senior Customer Service Representative

Everbrite, Inc.
03.2019 - 07.2021

Lead Processor

Self-employed with Paperless Imaging
04.2018 - Current

Customer Service Representative

Trulite Glass & Aluminum
08.2016 - 09.2017

Material Handler

Volt Workforce Solutions
06.2015 - 04.2016

Data Entry Operator

Aerotek
02.2015 - 03.2015

Associate of Science - Computer Networking

Heald College

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