BEDROS DAVIDIAN

• A cloud-based accounting software I developed similar to QuickBooks; Software is based and built using Laravel PHP/MYSQL. Software is Useful for any Construction/Sales companies who like to work on the go or in house with a full POS (Point of Sale) system built in
• Working Remotely providing Technical Support, or support regarding billing
• With no accounting background and in home training; I managed to fit into the organization really well
• Exceeded all customers expectations after setting up software
• Identify solutions to technical problems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.
• Offered assistance in implementing and developing training programs.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Configured hardware, devices, and software to set up work stations for Clients and their employees.
• Responded to customer inquiries and provided technical assistance over remote/phone and in person.
• Developed and implemented preventive maintenance procedures.
• Installed and configured operating systems and applications.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Monitored system performance to identify potential issues.

Quality Control/Data Input

• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Addressed non-conformance issues, pausing production to correct errors.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Fixed identified issues by editing Videos, and PDF reports to improve workflows.
• Updated inspection journals and daily summary logs with quality-related data.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Reported problems and concerns to management.
• Reviewed production processes and identified potential quality issues.
• Recorded and organized test data for report generation and analysis.
• Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
• Conducted data review and followed standard practices to find solutions.
• Inspected items and compared against standards to meet regulatory requirements.
• Performed tests and inspections to conform to established standards.
• Performed data entry and completed proper paperwork.
• Followed data entry protocols, rules and regulations.
• Used Microsoft Excel to perform data entry functions.
• Upload all Data to in house NAS Server neatly

Trenchless Repair Tech

• Estimated costs of "No Dig" repairs for customers to make decisions before work began.
• Described diagnosed problems to customers and offered solutions.
• Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
• Explained features and benefits of solution to obtain agreement for services before performing work.
• Unclogged Mainline sewers using robotic equipments operated by computers.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Ordering/Measuring/Cutting all materials needed for repairs being done.
• Man entry grout injection/parging and Pull in place liners to repair sewer pipes without having to dig.
• Operating a CUES grout truck using Easy Grout/GraniteNet for trenchless grout injection.
• Installed and repaired wet and dry utility pipe, sanitary and storm water sewer structures and pipe systems.
• Monitored fellow workers to promote safety and productivity.
• Utilized appropriate materials and tools to connect pipe pieces and seal joints.
• Assembled and installed underground pipe, fittings, and valves of various sizes if Trenchless Technologies not an option.
• Checked slopes for conformance to requirements using levels or lasers.

Sales

• Listened to customer needs and desires to identify and recommend optimal products.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Used in-store system to locate inventory and place special orders for customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Answered customer questions about products and services, helped locate materials, and promoted key items.
• Developed and implemented sales strategies to increase profits.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Developed and delivered engaging sales presentations to convey product benefits.
• Placed orders for materials and equipment with vendors.
• Trained and mentored new sales representatives.

Machine Operator

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Updated daily production logs and informed management of production incidents or non-conformance issues.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Maintained equipment performance by lubricating and cleaning components.
• Operated multiple machines simultaneously to meet production requirements.
• Replenished materials and supplies as needed to maintain production.
• Operated and controlled Kubota, Case, Lind and Bobcat equipments.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Transported goods between warehouse locations according to shipment and storage needs.
• Communicated with floor managers to determine merchandise placement.