Becky Warren
Roseville,Ca
Summary
Dynamic and dedicated Certified Massage Therapist with extensive experience at Massage Envy Spa and Rxmassage excelling in deep tissue and stress relief massage. Proven ability to enhance client satisfaction through empathetic communication and tailored treatment plans, resulting in high client satisfaction and positive feedback. Committed to ongoing education and relationship building for optimal wellness outcomes.
Overview
16
16
years of professional experience
Work History
Massage Therapist
Rxmassage
01.2020 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
Massage Therapist
Massage Envy Spa
08.2009 - 11.2015
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
Education
Certified Massage Therapist - Massage Therapy
High Tech Institute
Sacramento, CA01.2009
Skills
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Deep tissue massage
- Trigger point massage
- Anatomy knowledge
- Sports massage
- Social skills
- Reflexology techniques
- Prenatal massage
- Continuing education
- Range of motion improvement
- Massage therapy
- Treatment Planning
- Self-care practices
- Therapeutic touch
- Reflective listening
- Customer needs assessment
- Relationship building and management
- Lymphatic drainage
- Geriatric massage
- Administrative procedures
- Administrative support
- Pain management
- Client retention
- Massage equipment knowledge
- Whole body massage
- Trigger point therapy
- Customer service
- Relaxation techniques
- Muscle and soft tissue massage
- Client relations
- Appointment scheduling
- Relationship building
- Effective communications
- Chair massage
- Facial massage
- Team collaboration
- Range of motion assessment
- Muscle and body assessment
- Cupping therapy
- Certified massage therapist
- Cash handling
- Special events
- Manual lymphatic drainage massage
- Acute and chronic pain management
- Email and phone etiquette
- Product and service promotion
Timeline
Massage Therapist
Rxmassage
01.2020 - Current
Massage Therapist
Massage Envy Spa
08.2009 - 11.2015
Certified Massage Therapist - Massage Therapy
High Tech Institute
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