Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Receptionist
Becky Thompson

Becky Thompson

Summary

Hardworking and passionate job seeker with strong organizational skills eager to switch careers and obtain an entry-level position in the Tourist Industry. Ready to work with clients pursuing unique vacation adventures.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Office Assistant/Receptionist

Household Plumbing Services
05.2023 - Current
  • POS reconciliation, manually checking sales records against cash on hand and credit card statements to ensure there are no discrepancies.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Medical Secretary

Hamilton Family Health Clinic
05.2021 - 04.2023
  • Scheduled clients, prepared, updated, retrieved charts, and booked Intake appointments.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Managed office bookkeeping with patient payments.

Medical Secretary

West Elgin Community Health Centre
12.2010 - 08.2020
  • Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients and community members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Efficiently scheduling appointments and managing calendars for multiple physicians using a same day access scheduling format.
  • Work in EMR System (Nightingale, PS Suites & Accuro)
  • Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
  • Ability to work with diverse communities with respect, sensitivity, creativity, innovation, cultural understanding, and non-judgement

Travel Consultant

Expedia Cruise Ship Centers (Home Based)
03.2016 - 03.2019
  • Organized trips for individual, family and friends.
  • Answered customer queries.
  • Provided advice about travel documents, selling insurance, arranging transport and accommodations.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Handled sensitive information with professionalism and discretion.

Clinical Assistant

School Practicum West London Family Health Clinic
01.2010 - 04.2010
  • Performed general office duties including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies for new patients.
  • Registered and scheduled new patients with Primary Physician.

Dispatch/Customer Service Representative

Sears Home Central
01.2005 - 01.2009
  • Responsible for routing and dispatching Service Technicians according to skills, location, and industry.
  • Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
  • Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
  • Monitored and reviewed call statistics and reported to Supervisor/Manager as required.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.

Education

Medical Office Assistant Diploma -

TriOS College
London, ON
2010

Administrative Assistant Diploma -

Fanshawe College
London, ON
1995

Skills

  • Customer Service
  • Phone and Email Etiquette
  • Problem-Solving
  • Multitasking and Organization
  • Appointment Scheduling
  • Attention to Detail
  • Positive Attitude
  • Adaptable and Flexible
  • Effective Communication
  • Service Upselling
  • Microsoft Outlook
  • Payment Processing

Accomplishments

  • Rainbow Optimist Club, First Members, Secretary.
  • St. Thomas-Elgin Rainbow Alliance, Secretary and Chair.
  • LGBT Coffee Group, WECHC, Support Leader.
  • Elgin County, 1st and 2nd Pride Flag Raising, Coordinator.

Certification

  • TICO certificate, 2016
  • CPR-HCP, Canadian Red Cross, 07/01/18
  • Pride at Work Canada, LGBT Workplace Inclusion Certificate, 10/01/19
  • ASIST Training, Applied Suicide Intervention Skills Training, 11/01/19

Timeline

Office Assistant/Receptionist

Household Plumbing Services
05.2023 - Current

Medical Secretary

Hamilton Family Health Clinic
05.2021 - 04.2023

Travel Consultant

Expedia Cruise Ship Centers (Home Based)
03.2016 - 03.2019

Medical Secretary

West Elgin Community Health Centre
12.2010 - 08.2020

Clinical Assistant

School Practicum West London Family Health Clinic
01.2010 - 04.2010

Dispatch/Customer Service Representative

Sears Home Central
01.2005 - 01.2009

Medical Office Assistant Diploma -

TriOS College

Administrative Assistant Diploma -

Fanshawe College

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Becky Thompson