Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Becky Swersky

Becky Swersky

Newmarket,ON

Summary

Dynamic Office Manager HR at Quorum Business Solutions, adept at enhancing team productivity and streamlining operations. Proven track record in vendor negotiation, achieving significant cost reductions while fostering strong relationships. Skilled in data entry and conflict resolution, with a commitment to maintaining confidentiality and delivering exceptional customer service.

Overview

2012
2012
years of professional experience

Work History

Office Manager HR

Quorum Business Solutions
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Herbalist

Weaving Mindful Transitions
  • Utilized Software to keep accurate patient records.
  • Established trust among clients by adhering to strict confidentiality guidelines when handling sensitive personal information.
  • Grew and produced herbal remedies for patient use such as peppermint, thyme and lavender.
  • Gained information from patients about previous physical medical history and symptoms by conducting interviews and asking direct questions.
  • Elevated customer experience through attentive listening, empathetic communication, and personalized recommendations for optimal health outcomes.
  • Used holistic approach to advise patients on diet, exercise, lifestyle and emotional wellbeing.
  • Studied healing properties of plants and herbs to treat patients and offer natural alternatives to modern medicine.
  • Advised patients about use of remedies to educate on how to take, when to take and how much to take of each remedy,
  • Enhanced patient wellness by conducting thorough consultations and creating personalized herbal remedies.
  • Conducted patient consultations to diagnose illnesses and conditions and select appropriate remedies.
  • Optimized production processes for handcrafted herbal remedies, resulting in reduced waste and improved efficiency.
  • Streamlined business operations with effective bookkeeping procedures, scheduling systems, and supply chain management strategies implemented successfully.
  • Prioritized safety by staying up-to-date on the latest research regarding herb-drug interactions, contraindications, and potential side effects.
  • Fostered community engagement by participating in local events, networking with other wellness professionals, and supporting initiatives promoting health and wellbeing.
  • Undertook follow-up appointments to assess patient progress and make changes to herbal medicine.
  • Improved client adherence to treatment plans by providing comprehensive instructions on how to prepare and consume custom-blended remedies correctly.
  • Ensured compliance with industry regulations by maintaining accurate records, obtaining necessary permits, and staying informed of evolving legal requirements.
  • Increased client satisfaction by providing in-depth education on the benefits and proper usage of herbal products.
  • Maintained stock levels and ordered new stock to meet expected increases in demands.
  • Developed strong relationships with local suppliers, ensuring access to high-quality and ethically-sourced herbs.
  • Marketed and promoted business by leveraging social media, building website and advertising in local sources.
  • Educated patients on quality of life benefits of consistent acupuncture care.
  • Evaluated effects of treatments by observing, noting, and assessing patient's progress.
  • Formulated herbal preparations to treat conditions, considering herbal properties such as toxicity, contraindications and incompatibilities.
  • Conducted patient assessments and implemented techniques to balance and harmonize mind, body and spirit.
  • Taught meditation and breathing exercises while using aromatherapy to lower heart and stress rates.

Death Doula

Weaving Mindful Transitions
  • Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
  • Collaborated with fellow doulas to share best practices and learn from one another''s experiences in order to continually improve the quality of support provided to clients.
  • Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.
  • Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
  • Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
  • Provided continuous emotional support throughout each stage of labor, helping clients maintain a positive mindset during challenging moments.
  • Provided compassionate care to clients experiencing pregnancy loss or other challenging circumstances related to their reproductive journey.
  • Supported families in making informed decisions about childbirth options by sharing evidence-based information on various topics related to pregnancy and birth.
  • Maintained up-to-date knowledge of current research related to pregnancy, childbirth procedures, newborn care practices through continuing education opportunities.
  • Assisted clients in creating comprehensive birth plans that reflected their personal preferences and values while considering medical recommendations.
  • Developed trusting relationships with clients by actively listening to their concerns and addressing their needs during prenatal visits.
  • Maintained detailed records of client interactions, including prenatal visits, birth plan discussions, labor support, postpartum care, and any additional follow-up communication.
  • Evaluated client progress throughout pregnancy and postpartum periods, adjusting support strategies as needed based on individual needs and circumstances.
  • Encouraged open communication between family members during pregnancy and postpartum periods to foster healthy relationships among all involved individuals.
  • Advocated for client preferences during labor when necessary while respecting medical professional recommendations and prioritizing the health of both mother and baby.
  • Collaborated with healthcare providers to ensure seamless communication between all parties involved in the birthing process for optimal care of the mother and baby.
  • Educated new parents on proper newborn care techniques including breastfeeding, diapering, bathing, soothing methods, and safety precautions.
  • Facilitated group workshops for expecting parents covering topics such as childbirth education, coping strategies for labor pain, breastfeeding basics, and newborn care essentials.
  • Improved client satisfaction by providing personalized emotional, physical, and educational support throughout the pregnancy and birthing process.
  • Conducted postpartum home visits to monitor the well-being of both mother and infant while offering guidance on adjusting to life with a newborn.
  • Assisted with postpartum care and provided guidance on postpartum recovery.
  • Developed and maintained patient records and documentation.
  • Facilitated patient referrals to specialists for advanced pre- or post-natal care.
  • Educated patients on breastfeeding and provided lactation support.
  • Advised patients on lifestyle modifications and preventative measures for the health of mother and baby.
  • Counseled patients and families on reproductive health and contraception.
  • Conducted well-baby checkups and immunizations for optimum infant health.
  • Trained under senior midwives for more than Number hours to obtain qualifications.

Fiber Artist Knitting Pattern Tester and Sample Kn

BeckySKnits Fiber Arts
  • Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
  • Contributed to creative process through original ideas and inspiration.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Boosted online art portfolio visibility, optimizing website SEO and regularly updating content with recent works and exhibitions.
  • Generated increased commissions by effectively networking at art fairs and social events, showcasing portfolio to potential clients.
  • Partnered with non-profit organizations to use art as tool for social change, leading initiatives that raised awareness on various issues.
  • Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
  • Enhanced public appreciation for art, writing and publishing articles on art criticism and theory in well-known magazines.
  • Expanded artistic skill set by attending advanced workshops in innovative art forms and techniques, staying ahead in competitive field.
  • Facilitated partnerships with local businesses, displaying artwork in cafes and shops to reach broader audience.
  • Worked with clients to understand desired outcomes and requirements.
  • Participated in art exhibitions and shows to showcase work.
  • Experimented with variety of styles and techniques to produce unique works of art.
  • Collaborated with other artists on various art projects and installations.
  • Managed creative process from concept to completion for various art projects.
  • Created commissioned artwork for organizations and private clients.
  • Selected and purchased materials for art projects.
  • Utilized digital techniques to create and enhance artwork.
  • Identified concepts and created sketches for paintings, sculptures and illustrations.
  • Created paintings, sculptures and illustrations for variety of exhibitions and shows.
  • Built and maintained working relationships with galleries and other art venues.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Increased product reliability through continuous monitoring of production environments, identifying anomalies indicative of potential issues before they impact end users.
  • Enhanced user experience by conducting usability testing and providing recommendations for improvements.
  • Enhanced customer satisfaction by promptly identifying and addressing usability issues in software applications.
  • Enhanced security testing protocols, identifying and mitigating vulnerabilities before software deployment.
  • Increased team efficiency with implementation of automated testing tools, reducing manual testing hours significantly.
  • Led training sessions for new testers, elevating team knowledge and capabilities in software testing methodologies.
  • Collaborated with development teams to ensure understanding of specifications and requirement for high-quality product delivery.
  • Customized testing environments to closely replicate user conditions, providing more accurate test results.
  • Followed standard operating procedures for inspections and tests.
  • Examined products for imperfections and defects.
  • Trained other workers in inspection and testing procedures.
  • Recorded inspection and test results on data sheets.
  • Repaired faults, reassembled products, and completed additional tests.
  • Followed safety protocols while handling hazardous materials.
  • Provided technical support to production personnel.
  • Updated quality control records and reports.
  • Provided feedback to production team regarding product quality.
  • Assisted in developing inspection and testing protocols.
  • Sampled products to verify compliance with standards
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Investigated customer complaints to take necessary corrective actions.
  • Weighed products prior to shipment to confirm accuracy.
  • Recommended architectural improvements, design solutions, and integration solutions.

Medical Assistant

Pediatrics McKinney Texas
01.2007 - 01.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Improved clinical workflow with introduction of electronic health records system.

Education

3/4 Bachelors Completed - Applied Psychology

University Of Mississippi
Oxford Mississippi

Certified Herbalism Degree - Herbalist

Ecoversity
Costa Rica And Boulder CO
10.2024

Certification Narrative Medicine Facilitator - Narrative Medicine Facilitator

Northwest Narrative Medicine School
Washington US
03.2024

Certified Death Doula - Death Doulaship

DeathSchool Death Doula Certification
Boulder CO
03.2024

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Document management
  • Clerical support
  • Relationship building
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Human resources
  • Conflict management
  • Staff hiring
  • Supply management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Documentation and control
  • Policy implementation
  • Workflow optimization
  • Team supervision
  • Staff training
  • Event coordination
  • Business administration
  • Meeting planning
  • Facility management
  • Travel coordination
  • Team bonding
  • Policy and procedure modification
  • Compliance monitoring
  • Project management
  • Policy development
  • Workforce management
  • Strategic planning
  • Performance improvement
  • Senior leadership support
  • Vendor engagement
  • Computer skills
  • Scheduling and coordinating
  • MS office
  • Decision-making
  • Customer relationship management
  • Problem resolution
  • Teamwork and collaboration
  • Good judgment
  • Documentation and reporting
  • Professional and courteous
  • Team leadership
  • Managing operations and efficiency
  • Administration and reporting
  • Schedule management
  • Work Planning and Prioritization
  • Hiring and training
  • Task delegation
  • Onboarding and orientation
  • Negotiation and conflict resolution
  • Interpersonal relations
  • Team development
  • Goal setting
  • Training and development
  • Employee coaching and mentoring

Languages

English
Native or Bilingual

Timeline

Medical Assistant

Pediatrics McKinney Texas
01.2007 - 01.2012

Office Manager HR

Quorum Business Solutions

Herbalist

Weaving Mindful Transitions

Death Doula

Weaving Mindful Transitions

Fiber Artist Knitting Pattern Tester and Sample Kn

BeckySKnits Fiber Arts

3/4 Bachelors Completed - Applied Psychology

University Of Mississippi

Certified Herbalism Degree - Herbalist

Ecoversity

Certification Narrative Medicine Facilitator - Narrative Medicine Facilitator

Northwest Narrative Medicine School

Certified Death Doula - Death Doulaship

DeathSchool Death Doula Certification

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Becky Swersky