Becky McNeill

Trained in all areas of store including frontline, fitting room, sales floor, warehouse, markdowns & cash office.

Experience relevant to Customer Service Coordinator role include:

• Managed returns and exchanges, resolving customer issues promptly and professionally.
• Paired up with new associates on cash to assist with training on company policies, procedures, and point of sale systems.
• Provided support to other associates on frontline by being able to answer questions and leading by example.
• Maintained a clean and organized store environment, contributing to a positive customer experience.

• Assisted customers with filing medical, dental, and travel claim forms and answered questions related to Government of Newfoundland Policy.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Adjudicated travel claims for Government of Newfoundland plan members.

• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.

• Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
• Liaised with interdisciplinary teams such as nursing, therapy, nutritionists, social workers during case conferences discussing any adjustments needed for appropriate patient-centered care delivery.
• Proactively addressed any potential conflicts among staff members or between staff and residents, fostering a positive work environment conducive to quality care.