Becky Ellis-Downey
Pembroke,ON
Summary
Professional with strong background in account management and client relations. Known for strategic thinking, effective communication, and adaptability to changing needs. Skilled in driving team collaboration, and fostering client satisfaction. Reliable and results-focused, consistently delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Account Director
Dexterra
05.2022 - Current
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Improved client satisfaction scores, responding promptly to inquiries and resolving issues swiftly.
- Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Contract Compliance Supervisor/Project Manager
Dexterra
10.2018 - 04.2022
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Contract Compliance Supervisor
Carillion/Outland-Carillion
06.2017 - 09.2018
- Reviewed project details to specify correct materials and equipment for job sites.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Inspected completed work to verify quality standards and compliance with criteria.
Administrative Assistant
Carillion Canada
06.2015 - 05.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
Wise Owl Day Care Centre
09.2013 - 06.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Education -
University of Toronto
Toronto05.2006
Bachelor of Science - Chemistry
Royal Military College of Canada
Kingston05.2002
Skills
- Bilingual - English & French
- Team Building
- Microsoft Office Suite
- Adaptability to Software
- Account relationship management
- Verbal Communication
- Customer Relationship Management
- Health & safety leadership
- Project Management
Professional Development
- Joint Health & Safety Committee Training - renewal, 01/24
- Proactive Performance Coaching, 01/22
- Supervisor Health and Safety Awareness Training, 01/16
- A.S.I.S.T. (Applied Suicide Intervention Skills Training), 01/15
- Worker Health and Safety Awareness Training, 01/15
Community Service
- Girl Guides of Canada, 01/03 - 12/05/01/11 - present
- Pembroke Curling Club - Junior Program, 01/15 - 12/23
- PMFRC Volunteer, 01/13 - 12/14
- Skate Canada Brighton - Executive Member, 01/11 - 12/13
Accomplishments
- Ontario Honours and Awards - Girl Guides of Canada, 01/24
- WCB Excellence Certificate - Dexterra, 01/24
- Ontario Honours and Awards - Girl Guides of Canada Pembroke, 01/14
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Account Director
Dexterra
05.2022 - Current
Contract Compliance Supervisor/Project Manager
Dexterra
10.2018 - 04.2022
Contract Compliance Supervisor
Carillion/Outland-Carillion
06.2017 - 09.2018
Administrative Assistant
Carillion Canada
06.2015 - 05.2017
Receptionist
Wise Owl Day Care Centre
09.2013 - 06.2015
Bachelor of Education -
University of Toronto
Bachelor of Science - Chemistry
Royal Military College of Canada
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