Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Becky Chan

Becky Chan

Beauty Advisor
Toronto,ON

Summary

Creative mindset and artistic personality A passion for the beauty industry Customer oriented with a proactive and positive attitude. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Naruko Canada – Demo Promoter
07.2023 - Current
  • Job duties-
  • Sales: Proficiently conducted sales transactions, contributing to revenue growth
  • Cleaning: Ensured a tidy and organized environment to enhance customer experience
  • Customer Assistance: Provided valuable guidance to customers, aiding in their purchasing decisions
  • Product Expertise: Utilized in-depth product knowledge to recommend suitable options to customers., Duties: Handled sales transactions, efficiently processing payments and maintaining accurate cash handling procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Student Ambassador

Seneca College
04.2023 - Current
  • Email and Phone Support: Responded promptly to student inquiries via email and phone, offering clear and informative assistance throughout the application process
  • Application Guidance: Guided prospective students through the application procedure, ensuring they had a comprehensive understanding of the required steps
  • School Information: Provided detailed information about the school's programs, campus facilities, and extracurricular activities to help students make informed decisions
  • Relationship Building: Fostered positive relationships with prospective students, helping them feel comfortable and supported during their application journey
  • Communication Liaison: Acted as a bridge between students and the admissions team, ensuring accurate and timely transmission of application materials
  • Problem Solving: Addressed and resolved any issues or concerns raised by students, ensuring a smooth application process.
  • Answered questions from visitors and potential students about university life.

Advisor

GHD
01.2022 - 11.2022
  • Duties-
  • Product Demos: Demonstrated the effective use of various hair tools, such as curlers, to customers, showcasing their benefits and features
  • Sales Expertise: Proficiently engaged with customers, driving hair tool sales by highlighting their value and suitability
  • Store Operations: Opened and closed the shop, ensuring a smooth start and end to each business day
  • Store Maintenance: Maintained a clean and organized shop environment, enhancing the overall shopping experience
  • Tester Management: Managed tester products, ensuring they were available and in good condition for customers to try
  • Monthly Reporting: Compiled and submitted monthly reports detailing sales performance, customer feedback, and trends
  • Store Targets: Actively contributed to achieving store sales targets by promoting products and optimizing customer interactions
  • Customer Service: Provided exceptional customer service, addressing inquiries, and assisting with product selection.

Beauty Advisor

Sephora
12.2020 - 11.2021
  • Customer Consultation: Engaged customers in personalized consultations to understand their beauty needs and preferences
  • Product Recommendations: Leveraged extensive product knowledge to recommend skincare, makeup, and fragrance products tailored to customers' individual requirements
  • Makeup Application: Applied makeup to customers, showcasing product application techniques and offering tips for achieving desired looks
  • Skincare Expertise: Provided expert advice on skincare routines, product ingredients, and solutions for specific skin concerns
  • Fragrance Guidance: Assisted customers in choosing suitable fragrances by discussing notes, scents, and personal preferences
  • Colour Matching: Accurately matched foundation, concealer, and other makeup shades to customers' skin tones
  • Sample and Tester Management: Ensured availability and cleanliness of product testers and samples for customers to experience
  • Upselling and Cross-selling: Suggested complementary products to enhance customer purchases, contributing to sales goals
  • Product Knowledge: Kept up to date with the latest beauty trends, product launches, and industry information to provide informed recommendations
  • Customer Education: Educated customers on proper product usage, application techniques, and benefits
  • Customer Engagement: Created positive shopping experiences by building rapport, addressing inquiries, and actively listening to customers
  • Stock Replenishment: Restocked shelves and displays to ensure products were readily available for customers
  • Cashiering: Processed sales transactions accurately and efficiently, including handling payments and maintaining cash register integrity
  • Promotions and Events: Participated in store promotions, events, and workshops to engage customers and showcase products
  • Problem Resolution: Addressed customer concerns and issues, striving to provide satisfactory resolutions
  • Team Collaboration: Worked collaboratively with fellow Beauty Advisors and Sephora staff to achieve team goals and maintain a positive store environment
  • Continuing Education: Participated in training sessions and workshops to expand product knowledge and stay updated on industry developments
  • Planogram Implementation: Collaborated with the team to execute planograms for new product launches, ensuring products were displayed according to visual merchandising guidelines, enhancing the store's aesthetic, and driving customer engagement.

Beauty Advisor

DFS & Shilla Hong Kong Airport
02.2016 - 09.2019
  • Customer Consultation: Provided personalized consultations to clients, understanding their preferences, skin types, and beauty goals
  • Product Expertise: Developed a deep knowledge of Chanel's beauty products, ingredients, and benefits to offer accurate recommendations
  • Makeup Application: Demonstrated professional makeup application techniques, creating different looks that highlighted Chanel's cosmetic offerings
  • Skincare Guidance: Advised clients on Chanel's skincare lines, addressing specific concerns, and suggesting suitable products and routines
  • Fragrance Selection: Assisted clients in choosing Chanel fragrances based on their preferences and occasions, discussing scent notes and variations
  • Colour Matching: Expertly matched clients' skin tones to Chanel makeup shades, ensuring precise foundation and concealer selections
  • Product Demonstrations: Conducted live product demonstrations, showcasing the application and effects of Chanel cosmetics and skincare items
  • Sample and Tester Management: Ensured a clean and organized presentation of testers and samples for clients to experience Chanel products
  • Upselling and Cross-selling: Recommended complementary Chanel products, encouraging clients to explore additional offerings and complete their look
  • Promotions and Events: Informed clients about Chanel promotions, events, and new launches, generating excitement and interest
  • Stock Replenishment: Monitored inventory levels, restocked shelves, and communicated with management regarding low stock items
  • Client Relationships: Cultivated lasting relationships with clients by providing exceptional service, understanding their preferences, and following up on their beauty journey
  • Cashiering: Processed sales transactions accurately and efficiently, including handling payments and maintaining cash register integrity
  • Problem Solving: Addressed client concerns and issues, striving to find satisfactory solutions and maintain client satisfaction
  • Team Collaboration: Worked closely with fellow Chanel Beauty Advisors and store staff to achieve sales goals and uphold the brand's reputation
  • Continuing Education: Engaged in ongoing training and workshops to stay current with Chanel's products, techniques, and trends
  • Brand Ambassadorship: Embodied the Chanel brand ethos, maintaining a polished appearance and demeanour consistent with the brand's luxury image
  • Client Records: Maintained client profiles and purchase histories, facilitating personalized follow-ups and recommendations.

Beauty Advisor

DFS Hong Kong Airport
10.2012 - 02.2016
  • Customer Engagement: Actively engaged with customers to provide exceptional service, understand their preferences, and assist with their beauty-related needs
  • Product Knowledge: Developed an in-depth understanding of different cosmetics brands, products, ingredients, and benefits to effectively guide customer choices
  • Makeup Application: Applied makeup to customers, showcasing different techniques, styles, and color palettes to enhance their features
  • Skincare Consultation: Conducted personalized skincare consultations to analyze skin types and concerns, offering suitable product recommendations and routines
  • Fragrance Recommendations: Assisted customers in selecting fragrances based on their preferences, helping them discover scents that suited their taste
  • Colour Matching: Accurately matched customers' skin tones with suitable foundation, concealer, and other makeup shades
  • Product Demonstrations: Conducted live product demonstrations to showcase the application and benefits of various cosmetics and skincare items
  • Sample Distribution: Ensured testers and samples were available for customers to try, allowing them to experience products before making a purchase
  • Product Upselling: Suggested complementary products to customers, offering options that would enhance their beauty routine and generate additional sales
  • Promotions and Offers: Informed customers about ongoing promotions, discounts, and special offers, encouraging them to take advantage of savings
  • Stock Management: Monitored inventory levels, restocked shelves, and notified management of low stock items to maintain a well-stocked store
  • Cash Handling: Efficiently processed sales transactions, including handling payments, issuing receipts, and maintaining cash register accuracy
  • Customer Service: Addressed customer inquiries, concerns, and complaints, striving to provide prompt resolutions and maintain customer satisfaction
  • Team Collaboration: Worked closely with colleagues to achieve sales targets, share product knowledge, and maintain a positive work environment
  • Continuing Education: Participated in training sessions and workshops to stay updated on cosmetics trends, new products, and industry developments
  • Planogram Execution: Implemented planograms for cosmetics displays, ensuring the proper arrangement and presentation of products according to guidelines
  • Multilingual Support: Leveraged language skills to assist international travellers and customers from diverse backgrounds, enhancing their shopping experience.

Beauty Advisor

M.A.C Cosmetics
07.2011 - 01.2012
  • Client Consultation: Consulted with clients to understand their preferences, desired looks, and specific occasions, ensuring personalized makeup services
  • Makeup Application: Applied makeup to clients using MAC products, incorporating diverse techniques to achieve various makeup styles
  • Colour Matching: Expertly matched clients' skin tones to appropriate foundation, concealer, and colour shades, ensuring a flawless and harmonious finish
  • Creative Looks: Demonstrated creativity by designing unique and trendsetting makeup looks that showcased MAC's wide range of products
  • Product Expertise: Mastered the features, benefits, and uses of MAC cosmetics, providing in-depth recommendations to clients
  • Customization: Tailored makeup applications to match clients' individual features, highlighting their natural beauty and preferences
  • Special Events: Created captivating makeup looks for special occasions such as weddings, parties, photoshoots, and fashion shows
  • Brand Representation: Embodied the MAC brand image by maintaining a professional appearance and demonstrating enthusiasm for the brand
  • Upselling: Suggested additional MAC products to clients to enhance their makeup collections and experiences
  • Continuing Education: Engaged in MAC-provided training sessions to stay updated on new products, techniques, and industry trends.

Education

High School Diploma -

Seneca College
04.2024

High School Diploma -

Mode Gakuin Osaka
Osaka, Japan
2005

Kansai Kokusai Gakuin Osaka
Osaka, Japan
2002

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1999

Skills

  • Other Skills
  • Ms office
  • Japanese Word Processing
  • Professional telephone manner
  • Excel
  • Customer Service
  • Cash Handling Accuracy
  • Excellent People Skills
  • Social Perceptiveness
  • Stocking and Replenishing
  • Product and Service Sales
  • Product Promotion

Certification

HKAL (Hong Kong Advanced Level education) (Hong Kong) Language Cantonese English Mandarin Japanese

Timeline

Sales Associate

Naruko Canada – Demo Promoter
07.2023 - Current

Student Ambassador

Seneca College
04.2023 - Current

Advisor

GHD
01.2022 - 11.2022

Beauty Advisor

Sephora
12.2020 - 11.2021

Beauty Advisor

DFS & Shilla Hong Kong Airport
02.2016 - 09.2019

Beauty Advisor

DFS Hong Kong Airport
10.2012 - 02.2016

Beauty Advisor

M.A.C Cosmetics
07.2011 - 01.2012

High School Diploma -

Seneca College

High School Diploma -

Mode Gakuin Osaka

Kansai Kokusai Gakuin Osaka

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