Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Becky Barr

Fredericton,NB

Summary

Intuitive and caring professional offering expertise in assisting families with high need and emotionally charged situations. Hardworking & kind professional commended for supporting and mentoring clients helping them transition through life’s toughest transitions. Strong communicator with history in office management, passionate about providing the highest quality in customer service. Calm & nurturing demeanour in even the most intense situations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Residential Support Worker

New Life Options
10.2022 - Current
  • Provided counseling and crisis intervention services.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Community Transition Worker

Specialized Support Services of Nova Scotia
03.2021 - 09.2022
  • Supported/guided families as I transitioned their child/youth out of the home environment into care facilities.
  • Provided professional support and at times de-escalated intense emotional moments amongst family members as individuals were removed from their home.
  • Maintained a calm and professional demeanour when faced with family trauma situations and high stress environments.
  • Followed and evaluated individualized support care plans to increase personal development.
  • Supervised daily hygiene and basic life skills to promote self-sufficiency.
  • Administered medication in accordance with house guidelines to clients, tracking it in daily logs
  • Assisted with development of daily living, communication and social skills with special needs individuals.
  • Promoted language development skills through reading and storytelling.
  • Redirected poor behavior using positive reinforcement.
  • Kept records of children's behavior and progress to provide updates to Department of Child Services.
  • Developed rapport to create safe and trusting environment for care.
  • Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Established direct lines of communication with clients utilizing creative methods to encourage comfort and productivity.
  • Collaborated with guardians, physicians and teachers to establish individualized goals and build personalized treatment plans.
  • Assisted clients with personal hygiene, bathing, grooming and dressing.
  • Transported clients to and from planned activities.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
  • Facilitated group therapy sessions to build supportive, communicative client networks.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Cultivated interpersonal skills by building positive relationships with others.

Team Leader Manager

Maritime Beauty Supply LTD
09.2016 - 06.2019
  • Fostered positive employee relationships through communication, training and development coaching.
  • Solved problems, handled escalated issues and mitigated risks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Delegated work assignments and prioritized tasks.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Supervised and monitored team productivity by observing daily activities.
  • Initiated training sessions and coached employees to develop effective staff.
  • Drove staff performance by creating incentives and positive work atmosphere.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Prepared weekly employee work schedules to meet operational needs.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Recruited and trained high-performing team members, maintaining optimized customer service.

Store Sales Associate

Maritime Beauty Supply LTD
02.2015 - 09.2016
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.

Esthetics Instructor

Majestany Institute
11.2010 - 07.2012
  • Created detailed and comprehensive lesson plans based on the provincial cosmetology curriculum.

  • Kept detailed student records, monitoring progress and growth to provide individual support.
  • Evaluated students' performance and issued progress reports.
  • Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
  • Created appropriate learning environments for students.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
  • Planned in-class activities, discussions and lectures to increase student comprehension and participation.
  • Gave constructive feedback to students to improve learning and progress against course objectives.
  • Administered standardized tests to assess progress and evaluate need for improving course materials.
  • Documented and reported on student grades in compliance with school policies.
  • Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
  • Helped students make optimal choices on courses to complete certification and prepare for careers.
  • Selected curriculum and instructional aids to increase students' understanding of core concepts.

Licensed Esthetician

Self Employed
07.2004 - 10.2010
  • Provided excellent customer service and skincare treatments to clients.
  • Educated clients on skin care procedures and products.
  • Maintained rigorous standards of sanitation and sterilization as directed by provincial by-laws.
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
  • Set up patient rooms and sterilized equipment.
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Conducted private client consultations.

Education

Diploma in Esthetics - Esthetics And Nail Care Technology

Majestany Institute
Fredericton, NB
06.2004

High School Diploma -

Leo Hayes High School
Fredericton, NB
06.2003

Skills

  • Ability to handle emotionally charged situations
  • Extreme organization skills with attention to detail
  • Coordination skills
  • Client support
  • Client satisfaction
  • Resolving issues & conflict
  • Team supervision
  • Regulations & timelines knowledge
  • Safety
  • Ability to analyze reports
  • Planning
  • People skills
  • Critical thinking
  • Experience in leadership

Certification

  • NVCI Training
  • CPR / First Aid Level C
  • Cross Cultural Communication
  • Unconscious Bias
  • Handling Team Conflict

Timeline

Residential Support Worker

New Life Options
10.2022 - Current

Community Transition Worker

Specialized Support Services of Nova Scotia
03.2021 - 09.2022

Team Leader Manager

Maritime Beauty Supply LTD
09.2016 - 06.2019

Store Sales Associate

Maritime Beauty Supply LTD
02.2015 - 09.2016

Esthetics Instructor

Majestany Institute
11.2010 - 07.2012

Licensed Esthetician

Self Employed
07.2004 - 10.2010

Diploma in Esthetics - Esthetics And Nail Care Technology

Majestany Institute

High School Diploma -

Leo Hayes High School

Similar Profiles

CREATE PROFILE
Becky Barr