Beckline Matuke
Edmonton,AB
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
McDonalds
Edmonton, Alberta
12.2022 - 01.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
Restaurant Waiter
Earls
Edmonton, Alberta
06.2020 - 10.2022
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Representative
Hudson's Bay
Edmonton, Alberta
08.2019 - 04.2022
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Listened to customer needs to identify and recommend best products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs by asking questions and advising on best solutions.
Education
GED -
Norquest College
Edmonton, None02-2022
Skills
- Marketing
- Team leadership
- Staff training and development
- Customer service
- Salesforce management
- Documentation and reporting
- Inventory management
- Shift scheduling
- Verbal and written communication
- Performance evaluations
Certification
- Security License
- Class 5 Driver's License
- First AId CPR
References
References available upon request.
Timeline
Manager
McDonalds
12.2022 - 01.2024
Restaurant Waiter
Earls
06.2020 - 10.2022
Sales Representative
Hudson's Bay
08.2019 - 04.2022
GED -
Norquest College
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