Becca Sagartz

• Warmly greet guests upon arrival and seat them efficiently according to a scheduled rotation
• I take to-go orders via phone, answer customer questions, and inform guests of accurate wait times
• I operate the cash register and assist with every guest payment at checkout
• Consistently circulate the restaurant to effectively plan seating for guests and to minimize the number of parties on the waitlist

Hostess

• Managed the reservation system while additionally planning arrangements for walk-in parties
• Answered the phone to schedule reservations and to answer any guest inquiries
• Communicated with waitstaff about guest accommodations
• Responsible for training new host staff how to provide guests with a professional dining experience upon arrival

Busser

• Quickly and efficiently cleaned and reset tables
• Monitored guest needs and fulfilled them to provide seamless service
• Responsible for training new busser staff how to thoroughly provide assistance to all staff and guests in a fast-paced environment

Server

• Demonstrated strong multitasking skills by managing multiple tables without compromising service quality
• Communicated with all staff positions to offer guests a positive dining experience
• Appropriately resolved any guest inquiries or complaints
• Provided guests with an overall positive, genuine, and professional experience

Accomplishment: I was promoted to server (with no prior experience) after 2 months of hosting and bussing.

Hostess

• Communicated efficiently & positively with guests upon arrival
• Strictly followed a complex seating chart and rotation
• Took phone calls and thoroughly answered any inquiries regarding restaurant
• Communicated with servers regarding specific guest requests

Busser

• Monitored table status and satisfied guest needs in a timely manner
• Stacked and carried very heavy dishes
• Communicated with hosts regarding table availability and seating arrangements