Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Becca Filippi

London,ON

Summary

Dynamic professional with a proven track record at CBI Home Health, excelling in data verification and employee training. Recognized for implementing effective policies and enhancing team communication, leading to improved operational efficiency. Adept at problem-solving and fostering strong relationships, driving successful outcomes in client care coordination and staff development.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Visit Verifier

CBI Home Health
London, Ontario
09.2024 - Current
  • Investigated and verified hours for payroll and accounts receivable departments.
  • Coached and trained field staff on programs, policies, and phone processes.
  • Implemented new work policies for field staff across Ontario to enhance operational efficiency.
  • Generated reports for supervisors to facilitate informed decision-making.

Office Administrator and Drug & Alcohol Supervisor

CBI Home Health
London, Ontario
01.2014 - 09.2024
  • Coordinated hiring processes to build a cohesive team.
  • Facilitated orientation and training for new staff, ensuring smooth integration.
  • Administered coaching sessions that improved team effectiveness.
  • Developed communication resources for meetings, enhancing information sharing.
  • Served as primary contact for inquiries regarding services.
  • Engaged with staff and clients to resolve issues and optimize operations.
  • Managed scheduling, timesheets, and data entry efficiently.
  • Oversaw audits of client and employee records for CARF and CBI compliance.
  • Monitored, ordered, and restocked supplies across various departments.
  • Performed drug, alcohol, and DNA collections, and completed all necessary documentation as per each company's requirements.
  • Managed a small team for the Drug, Alcohol, and DNA Department. Making sure employees were up to date with certifications, new policies and other department needs

Client Care Coordinator

CBI Home Health
London, Ontario
08.2012 - 01.2014
  • Coordinated scheduling duties to optimize resource allocation for Nurses and PSWs.
  • Tracked monthly availability metrics to enhance staffing efficiency.
  • Reported monthly statistics to inform management decisions.
  • Cultivated strong relationships with Funder, subcontractors, clients, and caregivers.
  • Addressed inquiries from clients, caregivers, and subcontractors promptly.
  • Actively contributed as a team member to support organizational goals.

Manger

Rogers Plus Store
London, Ontario
02.2007 - 09.2008
  • Enhanced product knowledge and customer care, resulting in increased sales.
  • Developed and maintained strong relations with customers and staff.
  • Hired, trained, and mentored staff to improve performance and effectiveness.
  • Conducted employee evaluations to assess skills and development needs.
  • Implemented coaching strategies to support staff discipline and growth.

Assistant Store Manager

Rogers Video / Plus
London, Ontario
02.2006 - 02.2007
  • Managed opening and closing operations to ensure smooth transitions between shifts.
  • Conducted monthly inventories to maintain accurate stock levels and minimize discrepancies.
  • Coordinated employee scheduling to optimize staffing and meet operational needs.
  • Assisted in hiring and training new employees to enhance team capabilities.

CSR

Rogers Video
London, Ontario
06.2002 - 02.2006
  • Processed cash, debit, and credit transactions with precision and efficiency.
  • Balanced cash registers and prepared bank deposits on a daily basis.
  • Managed shipping, receiving, and stocking of merchandise to ensure optimal inventory levels.
  • Executed store merchandising strategies to improve product visibility.
  • Upsold promotions for Rogers Video, Rogers Cable, and Wireless to increase revenue.
  • Provided exceptional customer service to enhance client satisfaction.

Education

Diploma - Medical Office Admin-Presidential Honours Diploma

Westervelt College
London, ON
06-2011

Skills

  • Data verification
  • Data entry and review
  • Attention to detail
  • Policy implementation
  • Employee training
  • Staff coaching
  • Team leadership
  • Process improvement
  • Effective communication
  • Problem solving
  • Time management
  • Record keeping
  • Scheduling coordination
  • Critical thinking
  • Verbal communication
  • Teamwork and collaboration
  • Quick-learning
  • Self motivation

Certification

  • Driver's License - Class G, valid insurance
  • Vulnerable Sector Check - Jan 5 2021 - Negative (will submit for a new one if applicable)
  • Covid Vaccinations Administered - 3

Timeline

Visit Verifier

CBI Home Health
09.2024 - Current

Office Administrator and Drug & Alcohol Supervisor

CBI Home Health
01.2014 - 09.2024

Client Care Coordinator

CBI Home Health
08.2012 - 01.2014

Manger

Rogers Plus Store
02.2007 - 09.2008

Assistant Store Manager

Rogers Video / Plus
02.2006 - 02.2007

CSR

Rogers Video
06.2002 - 02.2006

Diploma - Medical Office Admin-Presidential Honours Diploma

Westervelt College

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Becca Filippi