Bebika Bhurtyal
Toronto,ON
Summary
Dependable and diligent customer-service enthusiast is looking for her first job in Canada. Mainly enjoys and has experience in debt collection, credit-adjudication and credit sales
Overview
10
10
years of professional experience
Work History
Operations Associate
Citizens Bank International
02.2018 - 03.2025
- Collection calls: Communicate with past-due clients and take actions to resolve their delinquencies to help the company reduce anticipated losses. Manage approximately 20 files a day.
- Credit Adjudication: Assess client's ability to pay and provide input necessary to approve or deny mortgage applications. Work on about 2 mortgage files per day.
- Customer Service: Provide on-demand customer service solutions to over 100 clients per week through in-person and online interaction; solve problems and contribute to quarterly sales targets
Summer Intern
Prime Bank Limited
07.2015 - 10.2015
- Customer service: Assist customers (in-person and on call) with banking services such as check deposits, card management, fraud mitigation, loan application
- Debt-counseling: Educate clients about how to handle debt and expenses; Offer problem-solving measures; educate about debt-service ratios and how to keep them within limits
Education
MBA - Business Administration With Major Focus On HRM
Pokhara University
Nepal01-2019
Skills
- Measure Creditworthiness
- Collection calls
- Microsoft Office
- Communication skills
- Teamworking
- Work under pressure
- Work independently
- Organizational skills
- Negotiation skills
- Customer Service
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Operations Associate
Citizens Bank International
02.2018 - 03.2025
Summer Intern
Prime Bank Limited
07.2015 - 10.2015
MBA - Business Administration With Major Focus On HRM
Pokhara University
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