Summary
Overview
Work History
Education
Skills
References
Software
Affiliations
References
Timeline
Generic

Beau Dodd

Edmonton,AB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Construction professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Service & Warranty Manager

Mattamy Homes
06.2018 - 05.2023
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the Alberta New Home Warranty coverage.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
  • Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Service & Warranty Manager/Production Manager

Alquinn Homes Ltd
08.2015 - 03.2018
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Reduced warranty costs by implementing effective quality control measures and proactive maintenance strategies.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the Alberta New Home Warranty coverage.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
  • Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
  • Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
  • Developed comprehensive product knowledge to accurately assess and diagnose reported issues for appropriate solutions.
  • Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
  • Coordinated cross-functional efforts between construction, production, purchasing, and customer support teams to address recurring product issues effectively.
  • Facilitated efficient communication between all relevant departments involved in processing information and fostering a collaborative environment that supports successful resolutions.
  • Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Service Technician

BROOKFIELD RESIDENTIAL
05.2011 - 08.2015
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Collaborated with team members to complete complex problems, ensuring seamless workflow.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Established strong relationships with vendors, facilitating the procurement of high-quality services.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Preoccupancy Technician

HAWTHORNE/BROOKFIELD RESIDENTIAL
12.2009 - 05.2011
  • Inspect and correct deficiencies in new homes prior to possession (multi-family/single-family).
  • Monitor trade activity and ensure they are on schedule.
  • Perform visual inspections at critical stages of construction.
  • Perform quality control at final stages of construction to ensure accuracy.
  • Delegate and schedule repairs to appropriate trades/vendors.
  • Report to site management daily to discuss progress on housing units.
  • Established strong relationships with suppliers to ensure timely delivery of services.

Contractor

OLD SCHOOL RENOVATIONS AND CONSTRUCTION
09.2005 - 11.2009
  • Negotiated contracts and agreements with vendors, securing favorable terms for the company.
  • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
  • Completed projects on time and within budget by closely monitoring progress and adjusting schedules as necessary.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
  • Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
  • Boosted client satisfaction through consistent communication, addressing concerns promptly, and delivering high-quality workmanship.
  • Effectively managed change orders throughout the duration of construction projects, maintaining open lines of communication with clients to ensure all modifications were understood and agreed upon prior to implementation.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Identified areas for cost reduction, leading to significant savings without compromising quality.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated with clients to define project requirements and deliverables.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.

Education

Managing Customer Expectations -

PHBI
Edmonton, AB

Moisture Control -

PHBI
Edmonton, AB

Management Certification -

WMC
Edmonton, AB
01.2017

Building Solutions -

PHBI
Edmonton, AB

Service Excellence -

PHBI
Edmonton, AB

Bachelor of Arts - Phycology

Grant MacEwen University
Edmonton, AB

GED -

Alberta College
Edmonton, AB
09.1998

Skills

  • Financial Tracking
  • Trend Analysis
  • Complaint Handling
  • Problem Solving
  • Warranty Analysis
  • Team Leadership
  • MS Office
  • Employee Coaching and Mentoring
  • Customer Relationship Management
  • Project Planning
  • Budget Management
  • Customer Service

References

Upon request

Software

Build-Pro

JDE

Home Front

MS Office

Affiliations

  • Music
  • Hiking
  • Construction projects

References

References available upon request.

Timeline

Service & Warranty Manager

Mattamy Homes
06.2018 - 05.2023

Service & Warranty Manager/Production Manager

Alquinn Homes Ltd
08.2015 - 03.2018

Service Technician

BROOKFIELD RESIDENTIAL
05.2011 - 08.2015

Preoccupancy Technician

HAWTHORNE/BROOKFIELD RESIDENTIAL
12.2009 - 05.2011

Contractor

OLD SCHOOL RENOVATIONS AND CONSTRUCTION
09.2005 - 11.2009

Managing Customer Expectations -

PHBI

Moisture Control -

PHBI

Management Certification -

WMC

Building Solutions -

PHBI

Service Excellence -

PHBI

Bachelor of Arts - Phycology

Grant MacEwen University

GED -

Alberta College

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Beau Dodd