Beatriz Zamora
Parlier
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
26
26
years of professional experience
Work History
Receptionist
Adventist Health
Reedley, CA
03.2014 - Current
- Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, efficiently directing calls to appropriate departments or personnel.
- Scheduled appointments using electronic health record system, optimizing provider availability and patient flow.
- Maintained organized reception area, ensuring cleanliness and accessibility of patient information and materials.
- Collaborated with healthcare team to streamline communication processes, enhancing overall patient care efficiency.
- Trained new staff on reception protocols and best practices to improve operational consistency and service quality.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness in procurement.
- Facilitated timely distribution of important notices from administration to parents via email or traditional mailings.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated communication between patients and healthcare providers, enhancing service delivery..
- Oversaw daily office operations, ensuring adherence to policies and high-quality patient care standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed clerical duties and tasks for clinic administration.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Medical Receptionist and Medical Assistant
Sierra Kings District Hospital
Reedley, CA
01.2005 - 12.2009
- Managed patient check-in and scheduling processes to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate medical records and updated patient information in electronic health systems.
- Ensured compliance with HIPAA regulations during patient interactions and data management.
- Assisted in resolving patient inquiries and concerns, promoting a positive hospital experience.
- Led initiatives for streamlining administrative tasks, enhancing overall operational efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Assistant Store Manager
Wal-Mart Supercenter
Selma, CA
05.2000 - 09.2007
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Collaborated with department managers to optimize inventory management and product placement.
- Trained and mentored new staff on customer service standards and operational processes.
- Coordinated promotional events to enhance customer engagement and drive store traffic.
- Led team meetings to communicate goals, updates, and foster a culture of accountability among staff.
- Developed training materials for ongoing staff development focused on efficiency and service excellence.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
Clinical Medical Assistant - Health Care Administration
Mced Carrer College
Fresno, CA07-2006
Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Office administration
- File management
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Empathy and patience
Languages
Spanish
English
Timeline
Receptionist
Adventist Health
03.2014 - Current
Medical Receptionist and Medical Assistant
Sierra Kings District Hospital
01.2005 - 12.2009
Assistant Store Manager
Wal-Mart Supercenter
05.2000 - 09.2007
Clinical Medical Assistant - Health Care Administration
Mced Carrer College