Beatriz Villasenor
Ontario
Summary
Customer Service Representative from Aeromotive, I excel in transforming high-stress situations into positive customer experiences, significantly enhancing loyalty. My expertise in conflict resolution and Microsoft Excel not only streamlined complaint handling processes but also contributed to sales growth, showcasing a unique blend of technical proficiency and empathetic customer engagement.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aeromotive
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Dental Office Manager
Dr. Oscar Brandi DDS
12.2016 - 05.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
Education
Dental Assistant - Dental Hygiene
UEI College
Ontario, CA06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
- Data collection
- Quality control
- Spreadsheets
- Warranty service
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Aeromotive
03.2022 - Current
Dental Office Manager
Dr. Oscar Brandi DDS
12.2016 - 05.2021
Dental Assistant - Dental Hygiene
UEI College
Similar Profiles
Eric JordanEric Jordan
Mechanic at Anderson AeromotiveMechanic at Anderson Aeromotive
Khrizza AustriaKhrizza Austria
Receptionist/Administrative Assistant at LifeLink Home HealthReceptionist/Administrative Assistant at LifeLink Home Health
Antonio Alfaro KikudaAntonio Alfaro Kikuda
Service Manager at LGCY PowerService Manager at LGCY Power