Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Beatriz Soares

Marietta,GA

Summary

Dedicated and empathetic social work student with a passion for advocating and helping individuals suffering from mental illnesses and disorders. Seeking to leverage academic knowledge and internship experience to contribute meaningfully to a dynamic social work team, while continuing to learn and grow professionally. Ample amount of experience in assisting faculty in research.

Overview

3
3
years of professional experience

Work History

CLIENT SERVICE REPRESENTATIVE

THE CO-OPERATORS
09.2021 - Current
  • Responsible for answering phones, assisting clients with basic insurance questions
  • Process payments for a variety of different policies
  • Responsible for calling clients on a follow-up basis to see if they received their quotes
  • Input clients into SalesForce
  • Knowledgeable in using the CRM system

Server

Por Vida Mezcal And Mexican
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Bachelor of Arts - Psychology

University of Guelph
Guelph, ON
06.2024

Skills

  • Outgoing
  • Approachable
  • Smart Serve certified
  • Peer Counseling
  • Extroverted
  • Customer Support
  • CRM Software
  • Salesforce
  • Youth Advocacy
  • Positive Reinforcement
  • Crisis Intervention
  • Group and individual sessions

Languages

Brazilian Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual

Volunteer Experience

  • RESEARCH ASSISTANT, UNIVERSITY OF GUELPH, 09/01/21, 12/31/21, Responsible for finding research articles for the PhD students I was assisting in the semester I worked for them. I searched for relevant peer reviewed articles that would assist the PhD students in advancing their research. I made a google docs page that I shared with them, and I would update it with new articles every week.
  • RESEARCH ASSISTANT, UNIVERSITY OF GUELPH, 03/01/22, Will be assisting the same PhD students this semester on a different research project. My responsibilities will be the same as my previous position as a research assistant.
  • SEXUAL ASSAULT HELPLINE SUPPORT WORKER, SAVIS, 09/01/22, With training in how to approach sexual assault topics and human trafficking victims, I volunteer weekly as an on call worker for survivors of any kind of violence. I offer support and a listening ear, as well as being able to provide extra services such as offering our counseling and therapy sessions, and finding people to assist survivors if they wish to go to a hospital or police station.

Timeline

Server

Por Vida Mezcal And Mexican
04.2023 - Current

CLIENT SERVICE REPRESENTATIVE

THE CO-OPERATORS
09.2021 - Current

Bachelor of Arts - Psychology

University of Guelph
Beatriz Soares