Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BEATRIZ SILVA

Calgary,AB

Summary

A dedicated and hardworking young professional with a strong passion for delivering exceptional customer service. Skilled in time management, multitasking, and effective communication, with a proven ability to work both independently and collaboratively as part of a team. Highly adaptable, detail-oriented, and committed to creating positive experiences for customers while maintaining efficiency and professionalism in fast-paced environments. Ready to bring enthusiasm, reliability, and a customer-focused approach to contribute to the success of your organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Les Moulins La Fayette
03.2025 - Current
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Developed and implemented efficient workflows to optimize beverage production times.
  • Maintained high-quality beverage standards by regularly monitoring ingredient freshness and equipment functionality.
  • Enhanced customer satisfaction by providing personalized recommendations based on preferences and feedback.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Youth Leader/Teacher

Sunnyside Youth Camp
08.2021 - Current
  • Helping youth deal with daily issues through counseling and mentoring
  • Planning events and activities
  • Leading youth groups
  • Conducting sports activities
  • Assisting in fundraising events
  • (every August)

Food Runner

Launchpad Golf Heritage Pointe
07.2024 - 12.2024
  • Delivering food to customers while ensuring they receive the correct order
  • Setting tables before clients arrive by ensuring napkins, decorations, and utensils are all on the tables
  • Restocking bar stations with ice and supplies needed
  • Restocking liquor cabinets
  • Clearing tables and taking bus bins to kitchen
  • Cleaning tables after guests leave
  • Reporting to management when needed
  • Communicating with servers and kitchen staff if order was made wrong
  • Cleaning my area when finishing a closing shift

Cashier/Sales Associate

Linas Italian Supermarket
06.2023 - 05.2024
  • Assisting customers with questions and other needs
  • Generating refunds, processing returns
  • Assisting and organizing stock
  • Helping customers at the cash register processing and scanning items
  • Overseeing the funds in a cash register and balancing the amounts at close
  • Ensuring that all work area is always neat and tidy.

Education

Bachelor of Health And Physical Education - Physical Literacy

Mount Royal University
04-2028

High School -

All Saints Highschool
Calgary, AB
06.2023

Skills

  • Excellent writing and communication skills
  • Experience as a speaker to the public with dedication to creating a safe environment
  • Ability to follow all directions provided, multitask and time management
  • Computer skills include Word, Excel, Power Point, and Internet research
  • Experience in restaurant environment and food service
  • Active listener
  • Problem-solving
  • FLUENT IN Portuguese and English
  • Hospitality and accommodation

Certification

  • ProServe
  • First Aid and CPR certificates

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
French
Elementary

Timeline

Barista

Les Moulins La Fayette
03.2025 - Current

Food Runner

Launchpad Golf Heritage Pointe
07.2024 - 12.2024

Cashier/Sales Associate

Linas Italian Supermarket
06.2023 - 05.2024

Youth Leader/Teacher

Sunnyside Youth Camp
08.2021 - Current

Bachelor of Health And Physical Education - Physical Literacy

Mount Royal University

High School -

All Saints Highschool

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BEATRIZ SILVA