Beatriz Serna
Ontario
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Wound Care Technician
Wound Care Advantage
06.2023 - Current
- Assisted physicians in complex wound care procedures, ensuring optimal patient outcomes.
- Improved patient comfort by skillfully applying dressings and compression wraps to various types of wounds.
- Skillfully operated advanced wound care equipment, (HBO)maintaining a safe and sterile environment for patients.
- Streamlined inventory management, ensuring adequate supplies were always available for timely wound care treatments.
Phlebotomist
Kindred Hospital
05.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Lead Medical Assistant
Arrowhead Orthopedics
03.2022 - 10.2023
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in various medical procedures such as vaccinations, cast,splints, wound care, and diagnostic testing for efficient patient care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Called and faxed pharmacies to submit prescriptions and refills.
Phlebotomist
USC Verdugo Hills Hospital
06.2016 - 03.2023
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Identified patients using proper procedures prior to specimen collection.
- Answered incoming calls politely to direct callers to requested personnel or departments.
Medical Assistant
US HealthWorks Medical Group
04.2010 - 08.2017
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints.
- Educated patients about medications, and procedures.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education
Some College (No Degree) - General Education
Chaffey College
Rancho Cucamonga, CASome College (No Degree) - General Studies
San Joaquin Valley College
Ontario, CASkills
- Direct Patient Care
- EMR
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Patient Assessments
Languages
Spanish
Full Professional
Timeline
Wound Care Technician
Wound Care Advantage
06.2023 - Current
Phlebotomist
Kindred Hospital
05.2022 - Current
Lead Medical Assistant
Arrowhead Orthopedics
03.2022 - 10.2023
Phlebotomist
USC Verdugo Hills Hospital
06.2016 - 03.2023
Medical Assistant
US HealthWorks Medical Group
04.2010 - 08.2017
Some College (No Degree) - General Education
Chaffey College
Some College (No Degree) - General Studies
San Joaquin Valley College
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