Beatriz Segura
Maple,ON
Summary
I’m a skilled receptionist with over 7 years of experience and customer service. I’m dedicated and compassionate with extensive experience working with customers. I have excellent listening skills within an office environment. My strengths are my attention to detail and my ability to multitask in a fast-paced environment while always remaining calm. I enjoy working with people and it is important to me to have an excellent relationship with both my colleagues and the clients. Dedicated customer service professional, a solid team player with a positive demeanor, committed to maintaining professional relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge/ receptionist
Delmanor Elgin Mills
12.2022
- Greet Residents and answered the phone properly matters
- Maintain cleanliness at lobby and front desk area
- Monitored security the bulking tracking residents in and out the building.
Call center Agent
Bill Gosling Outsourcing
03.2020
- Managed multiline incoming and outgoing collections calls and collection system.
Intake Coordinator
BPA (People Corporations with Liuna local 183)
03.2024 - Current
- Direct all incoming calls to the correct staff member in a professional and timely manner
- Assist with any 'walk in' members in a courteous and professional manner
- Answer members' inquiries regarding short term disability and EISB promptly direct to appropriate contacts for additional information
- Processes member short term Disability Application via phone and in person and emails
- Assist the member of the Union with the WSIB intake information
- Receives daily mail and distribute to appropriate staff members
- Produce letters requested by members confirming claims status, eligibility
- Deal directly with employers, union rep, and WSIB adjudicator and case managers relate with occupational and non-occupational illness or accidents and determine the Eligibility
- Working well under pressure and accurately process a high volume of work in a timely manner
- Strong problem-solving skills
- Computer skills in the use of related computer applications, including Microsoft Word, Excel and Outlook, adjudicare, salesforce
- Strong attention to detail and accuracy with exceptional organization skills
- Excellent verbal and written communication skills
- Cooperative team player with strong interpersonal skills
- Exceptional customer service skills and a team player
- Help with the translation in person via phone for the intake process for the Spanish speakers with the members of the Union
- Outbound and inbound calls and emails in English and Spanish explaining the health services and procedures.
Receptionist/ Concierge
Viva Thornhill Woods Retirement Community
12.2022 - 04.2024
- Greet all visitors and respond to all concerns and guide them to the proper location
- Screening and testing for Covid 19
- Answer phones, take messages and return phone calls took messages directed incoming calls
- Received and distributed internal mail
- Ensured that caregivers and visitors checked in and out into electronic screening system, maintain an accurate database, including
- Active communication with the IPAC team Mackenzie Health, update hygiene procedures
- Ensure the confidential information of the residents is always maintained
- Responsible for collecting daily payment by post machine or charges to the resident's accounts
- Perform clerical duties such as copying, faxing, emailing etc
- Process paperwork for new residents, communicating with family and doctors
- Organize transportation for residents for their appointments outside of the facility
- Takes orders for room service and communicates with a wellness department and food service department to provide a high quality of customer service
- Balanced Daily Deposits and completed credit card processing and daily invoices
- Manage petty cash supply
- Placing orders for the office and Shipments and online accounts
- Exhibited and maintain a high-level professionals and decorum in all situations in addition to confidentiality, flexibility, and accountability.
Receptionist
Chartwell Valley Vista Retirement Residence
05.2020 - 10.2022
- Serve as first point contact office, contractor residents and family and incoming calls including prospect residents, answering general questions, full knowledge about covid 19 measures screening and testing, Route calls messages, faxes, and perform another clerical task, responsibility to provide administrative support nurse department and other departments.
Sales Associate
Gap- Old Navy
03.2020 - 12.2020
- Maintain organized and presentable the merchandise, organized racks and shelves engage with customers and promote specific merchandise.
Education
Life Insurance License ( LLQP) ( In Process)
Oliver Learning Program
Toronto, ON06.2024
Diploma - Hospitality Management
IAP Collegue
Toronto, ON03.2024
Bachelor in Law - Bachelor Degree in Law
University of El Salvador
San Salvador09.2014
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Data Entry
- Scheduling
- Compliance
- Computer skills
- Collaboration
- Interpersonal communication
- Detail-oriented
- Communication skills
Certification
First AID certificate, 12/01/2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake Coordinator
BPA (People Corporations with Liuna local 183)
03.2024 - Current
Concierge/ receptionist
Delmanor Elgin Mills
12.2022
Receptionist/ Concierge
Viva Thornhill Woods Retirement Community
12.2022 - 04.2024
Receptionist
Chartwell Valley Vista Retirement Residence
05.2020 - 10.2022
Call center Agent
Bill Gosling Outsourcing
03.2020
Sales Associate
Gap- Old Navy
03.2020 - 12.2020
Life Insurance License ( LLQP) ( In Process)
Oliver Learning Program
Diploma - Hospitality Management
IAP Collegue
Bachelor in Law - Bachelor Degree in Law
University of El Salvador
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