Beatriz Santana
Toronto,ON
Summary
Highly efficient individual well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Instacart
03.2023 - Current
- Consistently meet deadlines and quality goals for accuracy and timeliness.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Review customer orders closely to locate desired items and checked app regularly to identify changes.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Record accurate and efficient records in customer database.
Assistant Hairstylist
Serenity's Beauty Center
12.2021 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Resolved guest complaints about service or style.
House Cleaner
GTA Stays
06.2021 - 05.2022
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Documented and reported necessary facility and building repairs observed.
Child Development Assistant
Cross Roads Interactive Program
09.2016 - 06.2019
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
Assistant Manager
SoftMoc
10.2015 - 02.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and managed associates in customer service and sales techniques.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Madonna Catholic Secondary School
Toronto, ON06.2010
Skills
- Time Management
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Data Entry and Maintenance
- Attention to Detail
- Materials Organization
- Customer Satisfaction
- Safe Equipment Handling
- Developmental Delay Assistance
- Verbal and Written Communication in Spanish
Timeline
Personal Shopper
Instacart
03.2023 - Current
Assistant Hairstylist
Serenity's Beauty Center
12.2021 - Current
House Cleaner
GTA Stays
06.2021 - 05.2022
Child Development Assistant
Cross Roads Interactive Program
09.2016 - 06.2019
Assistant Manager
SoftMoc
10.2015 - 02.2018
High School Diploma -
Madonna Catholic Secondary School
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