Beatriz Pereira
San Diego
Summary
Dynamic and customer-focused service industry professional with a warm personality and adaptable approach. Skilled at creating memorable dining experiences through attentiveness, hospitality, and keen attention to detail. Passionate about anticipating guest needs and delivering exceptional service with a smile and passion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
AKA
10.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
Server
Allegro Bar & Ristorante
07.2021 - 09.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Floor Manager
Golden State Greens
04.2020 - 06.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
Server
Isola Pizza Bar
07.2018 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelor of Science - Law
Universidade Federal Do Rio De Janeiro - UFRJ
Rio De Janeiro, Brazil12-2017
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Hospitality service expertise
- Relationship building
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Waitress
AKA
10.2024 - Current
Server
Allegro Bar & Ristorante
07.2021 - 09.2024
Floor Manager
Golden State Greens
04.2020 - 06.2021
Server
Isola Pizza Bar
07.2018 - 05.2021
Bachelor of Science - Law
Universidade Federal Do Rio De Janeiro - UFRJ
Similar Profiles
Yazmin OrtegaYazmin Ortega
Family Nanny at AkaFamily Nanny at Aka
Renee YarbroughRenee Yarbrough
Supervisor at AKASupervisor at AKA
CASSANDRA TANOCASSANDRA TANO
EMR Consultant, Clinical Application Analyst-Trainer at Leidos Health AKA Ettain Group AKA Experis Manpower GroupEMR Consultant, Clinical Application Analyst-Trainer at Leidos Health AKA Ettain Group AKA Experis Manpower Group