Beatriz Marrufo

Coordinate all functions relating to surgery scheduling including verifying insurance, obtaining pre-certifications, scheduling of patients pre and post operative appointments; coordinating/scheduling medical health clearances and scheduling surgery assistants. Ensure that all pre-operative studies are scheduled and completed prior to surgery. Managing physician referral work queues by completing referrals in Epic corresponding to both PPC and MA tasks. Worked closely with medical assistants and other staff to trouble shoot any patient,physician, or facility issues. Coordinate patient care with medical assistants, imaging department, outside facilities and other physician practices. Front and back office administrative functions including correspondence, disability forms, request for authorizations, pre-certifications, Med-Legal, and calendar. Submit WC request for authorizations with follow up when needed. Review schedules to follow up on any pending requests prior to appointment. Transcription needs such as letters of recommendation or supplemental reporting for case managers, work comp carriers and/or insurance companies. Completes credentialing when needed at all physician facilities, ensures CV is updated and medical staff privileges are current, ensures all licensing is current (CA license, DEA, Radiology). Monitors work flow and communicates or recommends areas for improvement. Assists with meeting/auditing. Works with billing and HIS departments to deliver information requested from chart audits. Liaison between physician and patients in communicating surgery and/or other care concerns. Provides surgery scheduling information, resource coordination and support to patients before, during and after surgery and/or epidural injections. Coordinates and manages care for VIPs and patients with special needs. Act as a liaison between physician and workers comp adjusters, case managers, applicant and defense attorneys.

Helped develop a liaison between physician and work comp insurances. Initial coordination of the doctors practice to include work comp injuries. Proficient with work comp terms, requirements, rules and regulations regarding patient care and physician duties. Submit requests for authorizations. Review correspondence via mail, e-mail, and fax. Update charts with denial and authorization letters. Respond to request for information. Coordinate patient care with physician, surgery coordinator, and medical assistant.

Business office duties including collecting co-payments, verifying insurance benefits and coordinating follow up visits. Front desk duties including registration, verifying insurance, checking in patients. Travel to Pasadena and Beverly Hills offices for front office duties as listed above. At remote locations also coordinated paperwork prior to clinics. Print appointment fee tickets and provide patient with intake paperwork to complete.