BEATRIZ DROGUETT
Burnaby,BC
Summary
A strong supporter of continuous education and top-notch customer service. Have worked in both these fields in various capacities over the years. With a can-do attitude and a spirit of cooperation, always willing to help out wherever needed.
Overview
5
5
years of professional experience
Work History
Before and After School Care Assistant
Deer Lake School
02.2023 - Current
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Promoted learning and social development through structured and unstructured playtime.
Instructor: Dental Office Administrator
CDI College
06.2020 - 09.2021
- Contributed to developing curriculum and instructional materials to keep information fresh and up to date.
- Participated in College and Program Activities fostering relationships with faculty and staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations, and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Actively listened to students, handled concerns quickly, and escalated major issues to appropriate departments.
- Created plans and communicated deadlines to complete projects on time
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Dental Reception Coordinator
Vancouver Dental Spa
04.2019 - 02.2020
- Daily opening and closing of dental office duties, ensuring that the reception area was clean and presentable
- Explained procedures to patients, answered their questions and provided information on post-operative care for a better understanding of dental work and insurance.
- Developed team communications and information for meetings
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Maintained excellent attendance record, consistently arriving to work on time
Operations Coordinator Member and Reception
Pacific Training Institute For Facial Aesthetics & Therapeutics (PTIFA) And A Smile Above
09.2018 - 04.2019
- Event execution including setup, teardown, catering, and other operational requirements as needed
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs upon conclusion of courses.
- Preparing and packaging student welcome folders.
- Continuously contribute to maintaining exceptional student and/or guest experience
- Evaluated upcoming program plans to forecast expected resource needs
- Reconciled monthly operating budgets and shared information with senior management team
- Introduced new methods, practices and systems to reduce turnaround time
Education
Graduate - Dental Office Administration
CDI Burnaby
Burnaby 08.2018
Certified - Scuba Instructor And Dive Master
PADI (Professional Assoc of Diving Instructors)
Vancouver11.1995
Skills
- Interpersonal and communication skills
- Experienced college instructor in the field of Dental Office Administration
- First Aid, CPR, and WHMIS
- Multitasking and team player mindset
- Cultural Sensitivity
- Business Correspondence
- Schedule Preparation
- Office Organization
- Client Satisfaction
- Coordinating Reservations
- Organizing Service Schedules
- Information Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Before and After School Care Assistant
Deer Lake School
02.2023 - Current
Instructor: Dental Office Administrator
CDI College
06.2020 - 09.2021
Dental Reception Coordinator
Vancouver Dental Spa
04.2019 - 02.2020
Operations Coordinator Member and Reception
Pacific Training Institute For Facial Aesthetics & Therapeutics (PTIFA) And A Smile Above
09.2018 - 04.2019
Graduate - Dental Office Administration
CDI Burnaby
Certified - Scuba Instructor And Dive Master
PADI (Professional Assoc of Diving Instructors)
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