Beatriz Contreras
Chula Vista
Summary
I have worked at Boot World for the past 14 years. I started as a sales associate and then promoted to key holder. With in 1 year I was promoted to the manager of the Point Loma location after 2 years of working at Point Loma I was then transferred to the Chula Vista Location, the highest volume store. Over the last 5 years alone the Chula Vista location sales have increased over 480% Now making this location a multi million dollar store. I have worked with direct government credit card holders and large Boot World accounts maintaining account information and creating financial reports.
Overview
14
14
years of professional experience
Work History
Manager
Boot World
09.2009 - Current
- % increased sales through account acquisition
- 2018 Chula Vista location made 875k in sales 2023 the store sales were 4.4 million
- company wide profit margin 51% Chula Vista is consistently 52.5%
- company wide our goal for payroll to sales is 20% at Chula Vista I have cut back to 11.3 % with out sacrificing any productivity.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation
- Communicated clearly with employees, suppliers to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School -
Polytechnic High School Sun Valley, CA
Sun Valley06.2008
Skills
- Data Analysis
- Payment processor
- Order Receiving
- Customer Service/ manage customer complaints
- Over 14 years of experience in using Microsoft Word, Excel, and outlook
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Manager
Boot World
09.2009 - Current
High School -
Polytechnic High School Sun Valley, CA
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