Beatrice Massa Sesay
Winnipeg,Manitoba
Summary
Dynamic professional with a proven track record in customer service and inventory management, exemplified during my tenure at FBNBank. Skilled in fostering teamwork and collaboration, I excel in fast-paced environments, significantly enhancing operational efficiency. My adept problem-solving and meticulous attention to detail have consistently improved customer satisfaction and streamlined stock processes.
Overview
11
11
years of professional experience
Work History
Head Customer Service
FBNBank
01.2022 - 06.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handling Customers enquiries.
Stock Associate
Superpharm
09.2019 - 12.2021
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
Stocker
St Mary's Supermarket
11.2013 - 08.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
Bachelor of Science - Public Sector Management
Institute of Public Administration And Management
Freetown04-2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
Languages
English
Full Professional
Interests
- Cooking
- Hiking
- Gardening
Timeline
Head Customer Service
FBNBank
01.2022 - 06.2024
Stock Associate
Superpharm
09.2019 - 12.2021
Stocker
St Mary's Supermarket
11.2013 - 08.2018
Bachelor of Science - Public Sector Management
Institute of Public Administration And Management
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