Beatrice Ugha
Toronto,ON
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and extensive operations knowledge to drive profitability.
Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Highly proactive manager with 8 years of experience in team leadership in Food and Beverage industry. Background includes sales, management and customer service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Store/Restaurant General Manager
EatnGo Limited (Coldstone Creamery)
08.2013 - 09.2023
- I was the store general manager in charge of stock, sales and personnel
- Team training and ensuring quality customer service.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Kitchen Supervisor
MEL Hotels and Suites
10.2012 - 07.2013
- Managing cost and portion control
- Ensure maximum ROI
- Creating recipes for Nigerian cuisines.
Education
Postgraduate Diploma - Human Resources Management
Seneca College of Applied Arts And Technology
Toronto, ON04.2024
Bachelor of Arts - Journalism And Mass Communication
Nigeria Institute of Journalism
Lagos, Nigeria.05.2014
Skills
- Store Management Experience
- Cash Handling
- Management
- Recruiting
- Loss Prevention
- Upselling
- Serving Experience
- Leadership
- Supervising Experience
- Assistant Manager Experience
- Inventory Control
- Customer Service
- Human Resources
- Food Safety
- Administrative Experience
- Microsoft Office
- Sales Management
- POS
- Purchasing
- Pricing
- Sales
- Employee Orientation
- Team management
- Business Management
- Health Code Compliance
- Customer Engagement
- Talent Development
- Staff Scheduling
Accomplishments
- Reduced employee turnover by 95% by creating and implementing a no-cost incentive program.
- Resolved product issue through consumer testing.
- Achieved more sales by attending to customers with accuracy and efficiency.
Languages
English
Elementary
Timeline
Store/Restaurant General Manager
EatnGo Limited (Coldstone Creamery)
08.2013 - 09.2023
Kitchen Supervisor
MEL Hotels and Suites
10.2012 - 07.2013
Postgraduate Diploma - Human Resources Management
Seneca College of Applied Arts And Technology
Bachelor of Arts - Journalism And Mass Communication
Nigeria Institute of Journalism
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