BEATRICE MISEDA
Scarborough,Canada
Overview
9
9
years of professional experience
Work History
Customer Service Representative
01.2017
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.
- Process orders, returns, exchanges accurately and promptly.
- Maintain detailed records of transactions and interactions.
- Collaborated with team service associates to assist customers with making informed decisions.
- Provided product and service information and exceeded service goals.
- Identified customer needs and recommended appropriate solutions.
Temporary Placement, Rainbow Nursing Registry
01.2000 - 01.2009
- Held various support roles in hospitals across the Greater Toronto Area.
- Maintained an excellent employment record with consistent positive feedback.
- Provided compassionate care and assistance as a healthcare aide.
- Adapted quickly to different work departments and team environments.
- Supported clients with daily living activities and mobility needs.
- Job Title: Human Resources
Education
Business Administration Diploma -
Access Business College
Hairdressing Aid Diploma - undefined
Stratford Institute, Quebec
01.2008
Computer Program Diploma - undefined
Stratford Institute, Quebec
01.2005
French as Second Language - undefined
Stratford Institute, Quebec
01.2004
Skills
- Profile in advanced software applications and office technologies
- Adapt to building and maintaining professional relationships
- Skilled in connecting with individuals from diverse backgrounds
- 7 years of experience in accounting and customer service
- 8 plus years of experience working in hospital environments
- Bilingual administrative professional with strong interpersonal and technical skills
QUALIFICATIONS
- Attention to detail
- Teamwork
- Flexibility and adaptability
- Reliability and punctuality
- Workplace safety
Timeline
Customer Service Representative
01.2017
Temporary Placement, Rainbow Nursing Registry
01.2000 - 01.2009
Hairdressing Aid Diploma - undefined
Stratford Institute, Quebec
Computer Program Diploma - undefined
Stratford Institute, Quebec
French as Second Language - undefined
Stratford Institute, Quebec
Business Administration Diploma -
Access Business College