Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beatrice Medeiros

Cambridge,Canada

Summary

Offering strong foundation in leadership and customer service, ready to learn and grow in print environment. Brings ability to quickly grasp print production processes and manage customer interactions effectively. Ready to use and develop skills in project management and customer service in Flight Attendant role.

Dedicated Full Service Associate passionate about customer service. Focused on solving routine and complex problems to maintain customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service

Coffee culture
09.2023 - Current
  • Taking orders, preparing & serving
  • Implemented strategies to increase customer service satisfaction ratings.
  • Morning positions & Closing the store shifts
  • Brewing coffee & Preparing the food
  • Provided exceptional customer service, resolving client inquiries quickly and professionally.
  • Provided exceptional customer service, resolving complaints and answering queries promptly.
  • Provided exceptional customer service, leading to increased client retention and loyalty.

Reference: Tia & Kosta Anguelov

Volunteer

Portuguese Organization
05.2024 - 09.2026
  • Assisted in organizing community events to promote engagement and participation.
  • Provided support in administrative tasks, ensuring smooth operations during volunteer activities.
  • Collaborated with team members to distribute resources effectively at local outreach programs.
  • Maintained accurate records of volunteer hours and contributions for program evaluation.
  • Evaluated program feedback to identify areas for improvement, driving strategic enhancements in volunteer initiatives.
  • Coordinated logistics for events, including scheduling and resource allocation, improving overall efficiency.

Customer Service

Silva's Portuguese Bakery
06.2023 - 09.2023
  • Prepare different meals for the next day
  • Taking orders & preparing the foods
  • Handling hot foods
  • Organizing & cleaning the store everyday
  • Morning shifts & Closing the store
  • Speaking Portuguese with the elders
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Provided excellent customer service to patients and medical staff.


Take out

Swiss Chalet & Harveys
11.2021 - 06.2023
  • Preparing the foods for take-out
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Calling the orders out for the chef's
  • Boxing the foods & Delivering the foods to crubside
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bread Maker

Azores Bakery
06.2019 - 05.2021
  • Managed dough preparation and fermentation processes to ensure consistent quality and flavor.
  • Assisted in marketing initiatives by providing samples for community events and promotions.
  • Trained new staff on baking techniques and safety protocols to maintain operational standards.
  • Optimized baking schedules to improve workflow efficiency and meet production demands.
  • Collaborated with team members to troubleshoot equipment issues, minimizing downtime.

Reference: Jennifer Couto

Education

Diploma -

St.Benedicts
Cambridge, ON
06.2023

College Diploma - Flight Services

Fanshawe College
London, Ontario
11-2026

Skills

  • Customer service experience
  • Motivational skills
  • Creativity enhancement
  • Empathy development
  • Self-awareness
  • Decision-making
  • Critical thinking
  • Career development

Languages

English
Full Professional
Portuguese
Full Professional
French
Limited Working

Timeline

Volunteer

Portuguese Organization
05.2024 - 09.2026

Customer Service

Coffee culture
09.2023 - Current

Customer Service

Silva's Portuguese Bakery
06.2023 - 09.2023

Take out

Swiss Chalet & Harveys
11.2021 - 06.2023

Bread Maker

Azores Bakery
06.2019 - 05.2021

Diploma -

St.Benedicts

College Diploma - Flight Services

Fanshawe College
Beatrice Medeiros