Beatrice Cruz
Stockton
Summary
Administrative Professional with extensive experience and strong focus on internal/external customer service and teamwork. Key strengths include excellent organizational skills, effective time management and willingness to assist other colleagues during peak workload periods. Proven ability to exercise good judgement and work well with minimal supervision. Adaptable, reliable, and results- oriented professional who continuously seeks to enhance knowledge and work proficiencies. Expertise in a wide variety of administrative and general office background.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Alpine Orthopaedic Medical Group
Stockton
05.2014 - Current
- Welcome and greet patients while processing a return appointment.
- Schedule return and reschedule missed appointments daily.
- Promptly prepare and organize new patient charts for the next day's appointment and assist in picking up patients charts as well.
- Accurately file all correspondence, reports, progress notes, outside medical records, disability forms and DMV forms
- Assist Medical Records Clerk in scanning documents into patients charts daily.
- Input customer data information into systems and update file upon request by patients.
- Assist in mailing out New Patient forms to be filled out before appointments.
- Process and collect payments from patients using a variety of payment methods including credit cards, checks, money orders and cash and close out at the end of day.
- Answer incoming calls and direct calls to appropriate personnel.
- Assist in referrals to schedule patient's appointments to be seen.
Front Office Associate
State Farm
Stockton
06.2006 - 04.2014
- Welcome and greet walk-in customers and delivering correct information in a professional manner.
- Call customers to schedule their yearly review.
- Assist in filing, entering and updating customers information.
- Receive and distribute mail, letters and packages.
- Answer incoming calls and inquiries from potential customers in a professional manner.
- Provide administrative support to coworkers, taking on additional tasks during high-volume periods.
- Accurately process payments daily and close out at the end of day.
Education
High School Diploma -
George Washington High School
Mangilao, Guam05-1979
Skills
- Patient scheduling and re-scheduling appointments
- Payment processing and cash handling
- Customer data entry
- Microsoft Word, Outlook and EPIC
- Customer service
- Multi-line phone handling
- Filing, sorting, data entry, scanning and mail sorting
- Customer assistance and interaction
- Clerical support and team work
Timeline
Front Desk Receptionist
Alpine Orthopaedic Medical Group
05.2014 - Current
Front Office Associate
State Farm
06.2006 - 04.2014
High School Diploma -
George Washington High School
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