Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beatrice Ayong

Moncton,NB

Summary

Results-driven customer service professional with a strong focus on conflict resolution and effective communication. Experience in managing high volumes of customer interactions while maintaining a commitment to quality service and operational excellence.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Manulife bank of Canada
Toronto, ON
07.2023 - Current
  • Handle inbound calls from credit cardholders.
  • Assist cardholders with account queries, billing issues, payment arrangements,
    financial planning and service promotions.
  • Help customers with credit line increase/decrease inquiries, disputes and
    account education.
  • Collaborate with clientele to resolve credit disputes , written or verbal.
  • Allocate payments directly into customers' accounts, complying with customer and company satisfaction.
  • Maintain and exceed the bank's established quality, compliance, and customer service standards.
  • Document each customer's account access with information provided, including
    the outcome of the call.
  • Document written chats and also the results categorized as query solved or
    query escalated.

Customer Service Representative

MTN cameroon
Douala
04.2020 - 01.2022
  • Manage high volumes of inbound and outbound customer calls, and provide excellent customer service.
  • Answer customer inquiries about product features, benefits, and availability.
  • Maintain knowledge of products, promotions, and services to provide informed recommendations to customers.
  • Resolve customer issues and complaints using a variety of techniques, including problem-solving, conflict resolution, and negotiation.
  • Assist customers with technical issues, and provide troubleshooting support.
  • Collaborate with other team members to ensure the full customer support lifecycle is 100% covered on a daily basis.
  • Process customer orders, tracking, and returns, ensuring accuracy and timely delivery.
  • Contribute to the sales growth of the company by meeting and exceeding individual and team sales targets.

Education

Assistant Laboratory Technician

Oulton College
Moncton, NB
06-2024

BSC, Nursing

Higher Institute of Advanced Medical Science
Cameroon
02-2023

Skills

  • Call management
  • Dispute resolution
  • Payment processing
  • Account management
  • Customer education
  • Customer relationship management
  • Attention to detail
  • Problem solving
  • Time management
  • Conflict mediation
  • Grammar

Languages

English
Full Professional
French
Limited

Timeline

Customer Service Representative

Manulife bank of Canada
07.2023 - Current

Customer Service Representative

MTN cameroon
04.2020 - 01.2022

Assistant Laboratory Technician

Oulton College

BSC, Nursing

Higher Institute of Advanced Medical Science
Beatrice Ayong