Summary
Overview
Work History
Education
Skills
sports and traveling
Timeline
Generic

Beata Machova

Vancouver,BC

Summary

Detail-oriented, organized administrative assistant with experience in customer service, office management and various administrative tasks such as preparing agendas, making reservations, scheduling meetings and providing customer assistance.



Overview

9
9
years of professional experience

Work History

Cafe Attendant /Barista Shift Lead

49th Parallel Coffee
03.2023 - Current
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Processed sales transactions using POS system.
  • Reconciled cash drawer and corrected any errors.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Provided information regarding promotions and menu items.

Travel Agent / Administrative Assistant

Agency InterBohemia S.r.o.
09.2021 - 06.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Collaborated with colleagues to create and promote special travel packages.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed invoicing and payment processing operations.


Reservations Manager

LIPNO SERVIS S.r.o.
08.2014 - 04.2018
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided customers with information about availability and pricing.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed and trained the group of 6 people.

Education

Bachelor of Arts - Economy in Tourism

University of Business in Prague
Prague, Czech Republic
05.2013

Skills

  • Customer Assistance
  • MS Office
  • Documentation
  • POS Inventory System Operation
  • Work Planning and Prioritization
  • Travel Arrangements

sports and traveling

Outdoor sports - windsurfing, surfing, snowboarding, running

Traveling - exploring new places and culture

Reading books

Timeline

Cafe Attendant /Barista Shift Lead

49th Parallel Coffee
03.2023 - Current

Travel Agent / Administrative Assistant

Agency InterBohemia S.r.o.
09.2021 - 06.2022

Reservations Manager

LIPNO SERVIS S.r.o.
08.2014 - 04.2018

Bachelor of Arts - Economy in Tourism

University of Business in Prague

Similar Profiles

CREATE PROFILE
Beata Machova