Dedicated and dependable professional with extensive experience in administrative duties. Demonstrated expertise in clerical tasks, customer service, and effective communication across diverse environments. Known for maintaining an upbeat and positive attitude, consistently delivering high-quality results that leave customers satisfied. Possesses strong computer literacy skills to effectively navigate modern technology platforms.
Overview
32
32
years of professional experience
Work History
Document Review Manager
CYCLONE MANUFACTURING INC
01.2015 - Current
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Polish Teacher
Polish School of Consulate General of Poland
01.1993 - 08.2015
Utilized various teaching techniques such as role-playing, storytelling, and group discussions to create engaging classroom experiences that catered to different learning styles.
Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.
Improved students'' oral and written communication skills through interactive language exercises and group projects.
Demonstrated strong organizational and time management skills while managing multiple projects.
Paid attention to detail while completing assignments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Participated in professional development workshops to stay current on best practices for teaching foreign languages effectively.
Secretary
Consulate General of the Republic of Poland
01.2007 - 01.2014
Served as first point of customer contact in person and via telephone
Provided customers/clients with desired information in a timely manner
Worked with many diverse staff members in various positions to accomplish daily tasks and deliver excellent customer service
Provided support for official visits and offered general support to the whole Consulate
Scheduled meetings, handled travel arrangements
Education
Bachelor’s Degree - Polish Language and Culture
Pedagogical University
01.1989
Skills
Polish
English
Interpersonal skills
Communication skills
Flexible approach
Tact
Courtesy
De-escalation
Problem solving skills
Ability to work under pressure
Stress management
Organizational skills
Analytical skills
Time management skills
Attention to detail
Computer skills
Microsoft Word
Microsoft Excel
Prepared to work additional hours
Selectedskills
Polish and English, both written and oral
Excellent interpersonal and communication skills
Has a flexible approach and demonstrates exceptional tact, courtesy in dealing with clients
Able to de-escalate difficult situations and excellent problem solving skills
Able to work in pressure, under stressful conditions
Strong organizational, analytical and time management skills, with very good attention to detail
Computer skills (Microsoft Word, Excel, Outlook, Internet)
Program Teacher, Day Care (Lunch Supervisor) & After School at YMCA of OakvilleProgram Teacher, Day Care (Lunch Supervisor) & After School at YMCA of Oakville