Beant Kaur
Kelowna
Summary
Technically-savvy with outstanding relationship building, training and presentation skills. Motivated with solid experience managing all levels of large scale projects, including budgeting and administration. Experienced manager professional with strong leadership and relationship-building skills.
Community-focused professional prepared for impactful roles in community engagement and support. Proven expertise in building strong relationships and improving community experiences through effective communication and proactive problem-solving. Highly collaborative, reliable, and adaptable to changing needs with skills in conflict resolution and event management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Associate
IWG
01.2024 - Current
- Act as one of two first points of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression
- Become an extension of the clients by assisting in the following areas: delivering mail, answering the phones, sending their packages, ordering their office supplies, preparing their meeting rooms, and ensuring that they are able to concentrate on their work while managing their office needs
- Serve as a primary resource in assisting clients within the centre; whether showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage, or assisting with copies/administrative tasks
- Provide that 'exceptional' factor to the clients by taking pride in continually assisting in keeping the centre 'show ready' by helping to ensure the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for next guests at all times
- Take the lead on preparing and posting the daily Craigslist posting
- Ensure that all daily service charges are captured and entered into the billing system
- Serve as a resource for clients seeking information, assistance, or recommendations; a thorough understanding of all key services, products and amenities
- Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight the clients and guests, always going above and beyond
- Contribute to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling IWG products and services
- Provide the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance, and enjoying a professional business environment
- Additional duties as assigned
Special Services Associate
Home Depot
02.2019 - 06.2023
- Typically assist customers visiting the retail hardware store giant
- Helping customers with final purchases and operate registers and credit card machines
- Completing other tasks assigned by the management team, such as stocking, organizing, or cleaning
- Working alongside managers and sales associates to ensure every customer enjoys a satisfying shopping experience
Manager
motel minden
08.2018 - 01.2019
- Planning maintenance work, events and room bookings using ASI front desk software
- Handling customer complaints and queries
- Promoting and marketing the business
- Recruiting, training and supervising staff
- Purchase supplies from outside vendors
- Inspect entire motel for cleanliness and attractive appearance
- Coordinating and administering front-office duties
- Greeting and registering customers and guests
- Analyzing financial information
- Collecting payment and recording money earned
- Receiving and processing advanced payments
Front Desk
Woodbine hotel and Suites
10.2017 - 07.2018
- Welcomed guests upon entry to the hotel, assisted with check in and check out (used roomMaster front desk software)
- Answered phones, booked reservations, respond to emails and electronic reservations
- Kept records of occupied rooms and guests' accounts
- Prepared check out receipts and collected payments from departing guests
- Issued room keys to guests and made certain that keys issued are correct
- Introduced amenities and services to guests for their information and guidance
- Recorded the expenditure of the guests and added it to the guests' bill of payment
- Collected payment from guests during checking out and made sure they leave the premises safely
- Assisted visitors and guests registered in the hotel
- Guaranteed guests of a full hospitable service that would entice them to visit the hotel again
Lecturer
GHG pharmacy college
08.2010 - 12.2016
- Performed administrative work as assigned by the educational institution
- Preparing lectures, drafting syllabus for the class, conduct tests and grade papers
- Taught students ways and techniques to design digital circuits, network analysis
- Prepared and supervised lab exercises
- Participated in meetings for reviewing curriculum
- Designed presentations and lectures
- Developed and implemented learning-outcome program assessment plans
- Maintained proper and timely academic activities of students
- Designed curriculum as well as lab exercises for the students
- Conducted lectures in areas of analog and digital electronics
Education
College diploma - Medical office assistant with unit clerk
Academy of Learning Career College
Kelowna, BC10-2023
Graduate Certificate - Wireless Telecommunication
Humber Institute of Technology and Advanced Learning
Toronto, ON05.2018
Bachelor of technology - electronics and communication
Punjab Technical University
05-2010
Skills
- Supervising Experience
- Administrative Experience
- Microsoft Powerpoint
- Customer Service
- Organizational Skills
- Upselling
- Marketing
- Time Management
- Teaching
- Excel
- Presentation Skills
- Communication Skills
- Team Player
- Leadership
- Front Desk
- Invoice processing
- Data entry
- Tenant relations
- Spreadsheet updating
- Payment processing
- Brand awareness
Certification
CPR Certification, 11/01/23, 11/30/26
Additional Information - Summary Of Skills
- Well versed in Microsoft Suite (Word, Excel)
- Well versed in front desk software such as roommaster and ASI front desk
- Effective interpersonal and communication skills
- Team player, tolerance, adaptability, kindness, compassion.
- Can work under stressful conditions and during irregular hours.
- Possess good time management and organizational skills
- Ability to carry out tasks with minimal supervision with positive attitude
- Decision Making
- Self-motivation
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Community Associate
IWG
01.2024 - Current
Special Services Associate
Home Depot
02.2019 - 06.2023
Manager
motel minden
08.2018 - 01.2019
Front Desk
Woodbine hotel and Suites
10.2017 - 07.2018
Lecturer
GHG pharmacy college
08.2010 - 12.2016
Graduate Certificate - Wireless Telecommunication
Humber Institute of Technology and Advanced Learning
College diploma - Medical office assistant with unit clerk
Academy of Learning Career College
Bachelor of technology - electronics and communication
Punjab Technical University
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