Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Beant Kaur

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

TEAM MEMBER PACKAGING

FGF BRANDS
01.2024 - Current

Working as a team member in packaging with hard work and dedication.

Warehouse Associate

PEOPLE STORE
12.2022 - 11.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Build pallets using RF scanners
  • expert in robotic-based picking
  • knowledge regarding inventory management

Associate

Amazon
05.2022 - 12.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Customer Support Associate

Agriculture Department
08.2018 - 11.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

Post Graduate Diploma Certificate - Business Management

Canadore College
09.2023

Post Graduate Diploma Certificate - Human Resource Management

York University
12.2022

Master of Arts - English

Punjabi University Patiala
05.2018

Bachelor of Arts - Humanities

Punjabi University Patiala
05.2016

Skills

  • Loss Prevention Goals Monitoring
  • Customer Data Confidentiality
  • Hardware and Software Repair
  • Ability to Be Flexible
  • Customer Retention Strategies
  • Help Desk Support
  • Microsoft Excel
  • Client Engagement

Additional Information

LANGUAGES

  • ENGLISH
  • PUNJABI
  • HINDI


AVAILABILITY

  • FULL-TIME
  • PART-TIME

Timeline

TEAM MEMBER PACKAGING

FGF BRANDS
01.2024 - Current

Warehouse Associate

PEOPLE STORE
12.2022 - 11.2023

Associate

Amazon
05.2022 - 12.2022

Customer Support Associate

Agriculture Department
08.2018 - 11.2021

Post Graduate Diploma Certificate - Business Management

Canadore College

Post Graduate Diploma Certificate - Human Resource Management

York University

Master of Arts - English

Punjabi University Patiala

Bachelor of Arts - Humanities

Punjabi University Patiala
Beant Kaur