Beant Kaur
Kelowna,BC
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to the Medical Office Assistant role. Experienced in data entry and handling money, can quickly learn new software and technologies to build customer relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Kelowna, BC
02.2019 - 06.2023
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Resolved complex problems by working with other departments, supervisors and managers to provide solutions that meet customer needs.
- Educated customers on special pricing opportunities and company offerings.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Manager
motel minden
Minden, ON
08.2018 - 01.2019
- Planning maintenance work, events and room bookings using ASI front desk software
- Handling customer complaints and queries
- Promoting and marketing the business
- Recruiting, training and supervising staff
- Purchase supplies from outside vendors
- Inspect entire motel for cleanliness and attractive appearance
- Coordinating and administering front-office duties
- Greeting and registering customers and guests
- Analyzing financial information
- Collecting payment and recording money earned
- Receiving and processing advanced payments.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Front Desk
Woodbine hotel and Suites
Etobicoke, ON
10.2017 - 07.2018
- Welcomed guests upon entry to the hotel, assisted with check in and check out (used roomMaster front desk software)
- Answered phones, booked reservations, respond to emails and electronic reservations
- Kept records of occupied rooms and guests' accounts
- Prepared check out receipts and collected payments from departing guests
- Issued room keys to guests and made certain that keys issued are correct
- Introduced amenities and services to guests for their information and guidance
- Recorded the expenditure of the guests and added it to the guests' bill of payment
- Collected payment from guests during checking out and made sure they leave the premises safely
- Assisted visitors and guests registered in the hotel
- Guaranteed guests of a full hospitable service that would entice them to visit the hotel again.
Lecturer
GHG pharmacy college
Punjab
08.2010 - 12.2016
- Performed administrative work as assigned by the educational institution
- Preparing lectures, drafting syllabus for the class, conduct tests and grade papers
- Taught students ways and techniques to design digital circuits, network analysis
- Prepared and supervised lab exercises
- Participated in meetings for reviewing curriculum
- Designed presentations and lectures
- Developed and implemented learning-outcome program assessment plans
- Maintained proper and timely academic activities of students
- Designed curriculum as well as lab exercises for the students
- Conducted lectures in areas of analog and digital electronics.
Education
College diploma - Medical office assistant with unit clerk
Academy of learning career college
12.2023
Graduate Certificate - Wireless Telecommunication
Humber Institute of Technology and Advanced Learning
05.2018
Bachelor of technology - Electronics And Communication
Punjab Technical University
Punjab, India05.2010
Skills
- Customer Service
- Teaching
- Communication Skills
- Presentation Skills
- Leadership
- Microsoft Powerpoint
- Appointment Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Call Triaging
- Critical Thinking
- Microsoft Office Suite
- Microsoft Outlook
- Spreadsheets
- Computer Proficiency
- Multi-Task Management
- Sales Closing
- Retail Sales Customer Service
- Order Fulfillment
- Medical Terminology Knowledge
- Filing
Certification
CPR Certification, 11/01/23, 11/01/26
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Home Depot
02.2019 - 06.2023
Manager
motel minden
08.2018 - 01.2019
Front Desk
Woodbine hotel and Suites
10.2017 - 07.2018
Lecturer
GHG pharmacy college
08.2010 - 12.2016
College diploma - Medical office assistant with unit clerk
Academy of learning career college
Graduate Certificate - Wireless Telecommunication
Humber Institute of Technology and Advanced Learning
Bachelor of technology - Electronics And Communication
Punjab Technical University
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