Beant Kaur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
PEOPLE STORE
12.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Build pallets using RF scanners
- expert in robotic-based picking
- knowledge regarding inventory management
Associate
Amazon
05.2022 - 12.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Customer Support Associate
Agriculture Department
08.2018 - 11.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Stitching Employee
Fashion Boutique
04.2014 - 01.2017
- Executed intricate stitching for custom-designed garments.
- Collaborated with the design team to bring creative concepts to life through skilled stitching techniques.
- Conducted quality checks to ensure stitching met industry standards.
- Proficient in various stitching techniques, including hand stitching and machine sewing.
- Skilled in making adjustments and alterations to clothing for a perfect fit.
Education
Post Graduate Diploma Certificate - Business Management
Canadore College
Brampton, ON09.2023
Post Graduate Diploma Certificate - Human Resource Management
York University
Toronto, ON12.2022
Master of Arts - English
Punjabi University Patiala
Patiala Punjab05.2018
Bachelor of Arts - Humanities
Punjabi University Patiala
Patiala Punjab05.2016
Skills
- Loss Prevention Goals Monitoring
- Customer Data Confidentiality
- Hardware and Software Repair
- Ability to Be Flexible
- Customer Retention Strategies
- Help Desk Support
- Microsoft Excel
- Client Engagement
Additional Information
LANGUAGES
- ENGLISH
- PUNJABI
- HINDI
AVAILABILITY
- FULL-TIME
- PART-TIME
Timeline
Warehouse Associate
PEOPLE STORE
12.2022 - Current
Associate
Amazon
05.2022 - 12.2022
Customer Support Associate
Agriculture Department
08.2018 - 11.2021
Stitching Employee
Fashion Boutique
04.2014 - 01.2017
Post Graduate Diploma Certificate - Business Management
Canadore College
Post Graduate Diploma Certificate - Human Resource Management
York University
Master of Arts - English
Punjabi University Patiala
Bachelor of Arts - Humanities
Punjabi University Patiala
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