Tom Adams
Langley
Summary
Experienced high achieving operations leader ready for a career growth opportunity to Senior Manager role. Exceptional service record and personal brand reputation leading permanent service teams of 60 direct reports, associates, and managers. Persistent growth mindset, a catalyst for excellence in any organization. Personal values include ownership, collaboration, integrity and doing what is right, not what is easy. Proven ability to exceed expectations of discerning clients.
Overview
6
6
years of professional experience
Work History
Area Manager Property Services
First Service Residential
08.2020 - Current
- Managing the site operations of some of the most challenging strata operations in Lower Mainland BC
- Increased AES (Associate Engagement Survey Score) of 300 associates from 29.3 in 2022 to 45 in 2023
- Establishing cross functional objectives between divisions of FSR
- Onboarding all associates within Property Services including other Area Managers
- Exceptional reputation for associate development, inclusivity, and service success
- Leading formal client meetings
- Portfolio of $2M in annual service contracts.
- Managed accounts to retain existing relationships and grow share of business.
Banquet Manager
Fairmont Hotels, Hotel Vancouver
11.2018 - 04.2020
- Departmental scheduling manager responsible for labor productivity and organization of entire banquet operation
- Input and analysis of month-end department revenues and expenses
- Managing Unionized associates in own department and cross functional teams
- Personally led the most complex, high profile, luxury events the hotel hosted
- Pre-covid Banquet operation revenues 24 - $30 Million CAD per annum.
Conference and Banqueting Operations Manager
Hilton Hotels
11.2017 - 10.2018
- Head of Department
- Day to leading of operations and team management. Directed initiatives to improve work environment, company culture or overall business strategy.
Education
Certification - Project Management
BCIT
Vancouver03.2024
Bachelor of Science - Business And Tourism Management
Harper Adams University
Shropshire, UK06.2013
Skills
- Expert at building relationships, coaching, mentoring, and performance management
- Business Administration
- Results and task focused: Starter Finisher
- Territory Management
- Project Management
- Initiative: Seek opportunities unaided
- Recruitment, hiring and following BC Labor Laws
- Expert level of Emotional Intelligence
- Exceptional communication and highly organized
- Acute Attention to detail
- Fast user of Technology Daily use of MS Office Typing speed of 40 WPM
- Workplace Culture and Policy Development
Timeline
Area Manager Property Services
First Service Residential
08.2020 - Current
Banquet Manager
Fairmont Hotels, Hotel Vancouver
11.2018 - 04.2020
Conference and Banqueting Operations Manager
Hilton Hotels
11.2017 - 10.2018
Certification - Project Management
BCIT
Bachelor of Science - Business And Tourism Management
Harper Adams University
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