Bea Angela Bastareche
Toronto,ON
Summary
Outgoing and friendly barista with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues while also offering keen attention to detail. Self-motivated work ethic to perform effectively in independent or team environments with experience in fast-paced work settings.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks Coffee Company
12.2018 - Current
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Pleasantly interacted with customers during hectic periods to promote a fun and positive environment.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Maintained cleanliness and sanitation of customer-facing work area to meet safety and health guidelines.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
Front Desk Associate/Motivator
GoodLife Fitness
03.2022 - 07.2023
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted members in achieving fitness goals through personalized guidance on equipment usage and exercise techniques.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
- Provided customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
- Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
Receptionist/Social Media Manager
The Village Barbershop
01.2020 - 11.2021
- Assisted barbers with efficient client flow by preparing workstations and sanitizing tools between appointments.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Managed appointment bookings and cancellations, ensuring minimal downtime for barbers and maximizing daily revenue.
Part-Time Administrative Assistant/Co-Op Intern
Family Law Service Centre
09.2018 - 06.2019
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Maintained confidentiality and security of sensitive information to protect privacy and security of legal cases.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Completed data entry of legal documents into electronic filing systems.
Education
License Certificate - Real Estate Salesperson Program
Humber College
Toronto, ON2026
Skills
- Coffee Expertise
- Cash Handling
- Problem-solving
- Exceptional Customer Service
- Sales techniques
- Interpersonal skills
- Attention to Detail
- Multitasking Abilities
Timeline
Front Desk Associate/Motivator
GoodLife Fitness
03.2022 - 07.2023
Receptionist/Social Media Manager
The Village Barbershop
01.2020 - 11.2021
Barista
Starbucks Coffee Company
12.2018 - Current
Part-Time Administrative Assistant/Co-Op Intern
Family Law Service Centre
09.2018 - 06.2019
License Certificate - Real Estate Salesperson Program
Humber College
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