Bea Andrea Ramos
Calgary,Alberta
Summary
Proven ability to enhance customer satisfaction through effective communication and time management. Skilled Quick learner committed to delivering high-quality results in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Cleaning Assistant
Private Residence
Calgary, AB
02.2024 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
Passenger Service Agent
SAMSIC Assistance Canada
Calgary, AB
2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Kitchen Cook
GONG CHA Tea
2022 - 2022
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
Front End Cashier
Lowes Home Improvment
2021 - 2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Cashier
KFC
02.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Bookkeeping NCIII - Accounting
ITECH Computer Education INC.
PhilippinesEducational Assistant - Teaching
Academy of Learning
Calgary, ABCookery NCII - Culinary
Bago City College
PhilippinesSkills
- Kitchen cleaning
- Carpet cleaning
- Waste disposal
- Window cleaning
- Open and closing duties
- Sanitation cleanliness
- Time Management
- Hard working
- Able to complete task in time
- Customer-oriented
- Positive and friendly
- Quick learner
- Customer greeting
- Customer service
Timeline
Cleaning Assistant
Private Residence
02.2024 - Current
Cashier
KFC
02.2018 - 03.2020
Passenger Service Agent
SAMSIC Assistance Canada
2023 - Current
Kitchen Cook
GONG CHA Tea
2022 - 2022
Front End Cashier
Lowes Home Improvment
2021 - 2022
Bookkeeping NCIII - Accounting
ITECH Computer Education INC.
Educational Assistant - Teaching
Academy of Learning
Cookery NCII - Culinary
Bago City College