Bhavna Rastogi
Richmond,British
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
John W. GUNN Consultants
Vancouver, Canada
08.2023 - 11.2023
- Coordinated clerical tasks, scheduled appointments, organized meetings, and managed calendar invites to optimize operational efficiency
- Demonstrated proficiency in Google Suite, Microsoft Suite, and Adobe Suite to create interactive presentations, memos, and graphic materials
- Managed project openings based on client information, allocated tasks to engineer teams, and maintained financial records, filing, and data management
- Provided detailed instructions to vendors for invoice submission and payment process, tracked vendor contracts, and maintained payment deadlines
- Implemented initiatives resulting in a 30% reduction in overdue receivables through new tracking system and follow-up procedures
- Administered internal and external correspondences, managed calls, and facilitated efficient communication processes
- Organized meetings, conferences, and events to promote team collaboration and enhance productivity
- Spearheaded the implementation of a digital filing system, improving efficiency by 20% and reducing paper waste by 50%
- Collaborated with the Executive Assistant to develop materials for important meetings and events, such as briefing notes and high-level presentations
- Supported the Leadership group by managing complex schedules and providing seamless administrative assistance as needed
- Efficiently managed complex travel logistics within budget and policy parameters, ensuring timely communication of commissioning progress and program updates to relevant departments.
Production Assistant
Image Engine Studio Inc
Vancouver, Canada
09.2022 - 06.2023
- Organized and scheduled meetings, dailies, and reviews utilizing Google Suite and Shotgun to align with Production team demands
- Worked in sync with the Production Manager and Coordinator to ensure schedule adherence and maintain consistent alignment
- Ensured project timelines were met and kept on course under the guidance of the Production Manager
- Assisted in the tracking and reporting of project budgets and expenses to optimize resource utilization and minimize financial waste
- Cultivated a positive work environment by facilitating effective communication channels between departments to enhance team collaboration and efficiency
- Spearheaded the development and maintenance of a comprehensive database for production assets and documentation, ensuring easy access and retrieval to support project needs
- Played a pivotal role in the production of 2 leading franchises, contributing to their on-time and within budget delivery by incorporating efficient workflow strategies.
Administrative Assistant/Customer Service
Michael Hill Jewellers
Winnipeg, MB; Richmond, BC
12.2021 - 06.2023
- Provided exceptional customer service by warmly greeting customers, assessing their needs, and offering personalized assistance throughout their shopping experience
- Prepared, typed, edited, and proofread various documents, including correspondence, invoices, presentations, brochures, publications, reports, and related materials using machine dictation and handwritten copy
- Scheduled and confirmed appointments and meetings on behalf of the employer
- Managed office supplies by ordering them as needed and keeping track of inventory levels
- Handled a minimum 15 telephone and electronic inquiries, relayed messages, and redirected calls to the appropriate individuals
- Demonstrated expertise in the store's jewelry collections, including materials, gemstones, and craftsmanship techniques, to effectively educate and advise customers on product selection
- Maintained over 100 customer records and updated contact information in the store's database for future marketing and outreach efforts
- Built and maintained strong relationships with customers, fostering loyalty and repeat business through personalized service and follow-up communication.
Project Manager
Warner Media Inetrantional
Mumbai, India
05.2012 - 09.2021
- Successfully managed over 10 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
Post Graduation - PR & Marketing
University of Winnipeg
Skills
- Office Administration
- Scheduling appointments
- Meeting planning
- Scheduling and calendar management
- Operations Management
- Interpersonal Skills
- Office Management
- Phone and Email Etiquette
- Proficient in MS Suite, Google Suite, Adobe Suite, Canva, Social Media Tools, Lead Generation Tools, Shotgun
- Document Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Administrative Coordinator
John W. GUNN Consultants
08.2023 - 11.2023
Production Assistant
Image Engine Studio Inc
09.2022 - 06.2023
Administrative Assistant/Customer Service
Michael Hill Jewellers
12.2021 - 06.2023
Project Manager
Warner Media Inetrantional
05.2012 - 09.2021
Post Graduation - PR & Marketing
University of Winnipeg