HUSNAH NAMUGENYI
Toronto,ON
Summary
- Experienced at selling merchandise, connecting with customers, preserving the image of the store by keeping it clean, and restocking it all times
- Excellent interpersonal and communication skills with experience in providing exceptional service
- Proven ability to sell through acknowledging customers, responding to customer cues, supporting other customer service team members, and working quickly
- Excellent communication and interpersonal skills used when providing services to customers
- Strong problem-solving skills and the ability to deal with an emergency
- Detail and quality oriented with the capability to prioritize assigned tasks, work under minimal supervision as well as in a team environment
- Ability to prioritize customer assistance while maintaining attention to detail and protocol
- Capable of learning new skills quickly, working under minimal supervision as well as in team settings
- Natural ability to cope within a stressful work environment which enhances performance in challenging situations
Overview
5
5
years of professional experience
Work History
Warehouse Assistant
Dominion Church International
Toronto, ON
01.2023
- Worked with other volunteers in packaging, labeling, boxing, and stacking fruits, vegetables, and cans
- Maintained a clean work environment, and kept tools and equipment used for unloading and loading goods in their assigned places
- Executed safe and efficient loading of product as directed by bulk and individual paperwork
- Responsible for the daily upkeep of all warehouse areas throughout the facility.
Home Support Worker
Better Living Health And Community Services
1 Overland Drive, Toronto, On, M3C 2C3
03.2024 - Current
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Improved independence and quality of life for clients through assistance with daily living tasks.
Volunteer, Better Living Health and Community Serv
Meals On Wheels
Toronto, ON
10.2023 - 03.2024
- Provided quality customer service through positive and professional interaction with customers in person or by phone
- Protected the company's assets by maintaining organized, safe, and clean work areas; complying with safety and security standards at all times
- Delivered food products to different location throughout different towns in safe, timely and accurate manner
- Worked in coordination with other departments to ensure that customers get quality service and satisfaction.
Merchandiser
People Living with Aids
Toronto, ON
01.2023 - 01.2024
- Handled visual merchandising tasks and collaborated with cross-functional teams
- Played a role in improving customer experience and achieving company goals while assisting in inventory management and supported store promotions
- Receiving and unpacking stock and merchandising store displays
- Greeted customers, ran the cash register, answered the phone, and assisted in the daily running of the store.
House Cleaner
Husnah Cleaning Services
Kampala, Uganda
01.2019 - 01.2022
- Responsible for cleaning numerous homes in a timely and orderly manner
- Arriving on time and working efficiently
- Created invoices for the customer with the time it took to clean the house and the total amount to be paid for that time
- Consistently exceeded client expectations in order to guarantee future services
- Perform heavy cleaning duties such as cleaning floors, glass, washing and scrubbing walls, vacuum carpets, and sweep floors
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms, and kitchens
- Made beds, and properly disposed of and washed soiled linens.
Education
WHMIS, Work Right Health & Safety Training -
Toronto, ON
01.2024
Food Handling Training, Work Right Health & Safety Training -
01.2024
Shelter Standards Certificate -
Toronto Hostels Training Centre - Toronto, ON
01.2024
Secondary School -
Hawa Secondary School - Kampala, Uganda
01.2009
Languages
English
Professional Working
Personal Information
Title: CUSTOMER SERVICE
Timeline
Home Support Worker
Better Living Health And Community Services
03.2024 - Current
Volunteer, Better Living Health and Community Serv
Meals On Wheels
10.2023 - 03.2024
Warehouse Assistant
Dominion Church International
01.2023
Merchandiser
People Living with Aids
01.2023 - 01.2024
House Cleaner
Husnah Cleaning Services
01.2019 - 01.2022
WHMIS, Work Right Health & Safety Training -
Toronto, ON
Food Handling Training, Work Right Health & Safety Training -
Shelter Standards Certificate -
Toronto Hostels Training Centre - Toronto, ON
Secondary School -
Hawa Secondary School - Kampala, Uganda